Derek Meyer Email & Phone Number

Huntsville, Al, Us

Huntsville, Al, Us

• Proactively communicate with customers to nurture relationships and develop strategic plans for future growth. Plans are tailored to customers’ specific goals and objectives, and outline milestones, metrics for success, and strategies for achieving desired outcomes.• Coordinate quarterly business reviews with C-level account contacts and supporting teams to gather feedback and to understand their needs and preferences. This feedback is used to drive product enhancements, marketing strategies, and overall customer satisfaction initiatives.• Serve as the voice of the customer within the organization, advocating for their needs, feedback, and priorities. This includes gathering customer insights, analyzing available feedback, and collaborating with internal teams to drive product improvements and enhancements.• Facilitate the successful onboarding of customers, ensuring in-depth product understanding and high adoption, leading to increased revenue retention and renewal propensity.• Provide ongoing training and education to customers to maximize the value of the product or service being provided. This involves conducting live product demonstrations, webinars, tutorials, and delivering personalized training sessions.• Track and analyze key metrics related to customer health, satisfaction, and usage patterns. These data-driven insights are used to identify trends, patterns, and areas for improvement, and to demonstrate the value of the product or service being provided.• Monitor escalation issues and concerns with efficiency, ensuring timely resolution and customer satisfaction. Collaborate with internal teams to address complex technical or operational challenges and provide an in-depth analysis of root causes.• Continually assess customer health and engagement levels to identify potential risks or opportunities for upselling or cross-selling. Work closely with Sales to pursue contract renewals and/or product expansion opportunities.

Huntsville, Alabama

• Developed network solutions for a defined list of existing clients (~200, billing ~$1k-15k each).• Facilitated account growth, managed change and coordinated resources to better provide diverse solutions.• Served as a liaison between Windstream Network Engineering, Projector Coordination and Client Networking & IT teams.• Structured pricing to incorporate new products and services into existing network solutions to create tailored service portfolios.

Madison, Al

• Continually motivated a diverse team of employees and fostered an environment for growth and success.• Mentor guidance aligned 8 employees with opportunities to advance their careers.• Produced measurable and consistent results through the implementation of coaching and leadership.• Developed strategic plans to meet and surpass goals, leading to a number two-ranked store in the nation in December 2016 and ranking in the top 10 in the Southeast throughout 2017.• Maintained operational expectancies by utilizing tasks calendars, yielding compliant audit scores.• Controlled staffing and scheduling to ensure all needs of the business and customers were met.

Rochester, New York Area

• Sold and promoted all products and services of AT&T.• Created a personal brand focused on an extraordinary customer experience.• Awarded for sales and service achievements Q1-Q4.• Nominated for and awarded AT&T’s Service Excellence Award in 2012 for outstanding customer service.