Derek M. Email & Phone Number

Binghamton, NY, US

Greene, NY, US

• Windows Server Administration
• Administered Windows servers and systems.
• Configure, monitor, backup and replicate virtual machines using veeam software.Microsoft MECM Administration
• Create Advertisement/Collections/Packages/Applications including Task Sequence and deploying the Task Sequence.
• Deploy multiple Cumulative Updates and a Service pack update to Configuration Manager to stay current with latest Microsoft releases.
• Manage and configure User and Device collections including configuring query-based collections.AirWatch Administration

Greene, NY, US

• Diagnose and troubleshoot software and hardware failures and identifies network problems when they relate to personal (desktop /laptop/tablets) computers.
• Respond to client request for assistance within service level agreement guidelines utilizing Footprints system to track work.
• Support development and implementation of new computer projects and new hardware installation.
• Manage and maintain an inventory of all computer hardware and equipment within the helpdesk.

Châteauguay, Quebec, CA

• Wrote, recorded, and narrated video tutorials using VKS software.
• Involved in continuous improvement to improve products, services or processes.
• Assisted with technical documentation for the specific projects guided by the Manufacturing and Engineering departments.
• Manage, coordinate and assist team members with production work.

Châteauguay, Quebec, CA

• Created and published guidebooks in VKS application.
• Assisted in the paint and assembly area with tapping, masking, cleaning, and assembling.
• Inspected products to make sure they meet specified standards.
• Identified quality concerns and report to supervisor or manager.

Binghamton, NY, US

• Provided accurate and timely feedback on outstanding requirements for current and future students
• Prepared, sorted and distributed incoming mail and outgoing mail
• Acted as a liaison between students and academic advisors.
• Answered 30+ incoming calls and responding to emails on a daily basis.
• Scheduled appointments and meetings for upper level staff.

Binghamton, NY, US

• Assisted admissions staff with their tasks such as filing documents.
• Operated office machinery such as copier and fax machine.
• Created reports in Microsoft Excel for supervisor to compare previous and present year in enrollments.
• Assisted application process electronically on Banner and in paper format.

Simpson Bay, St. Maarten, AN

• Retrieved phone calls from new and existing clients.
• Helped clients to create, edit, cancel, difficulties with reservations.
• Filed manual reservations in sorted cabinets.
• Input new flight schedules on the system network.
• Advised passengers for updates upon schedule changes.
• Organized files on sorted cabinets.

• Unloaded trucks and moved the merchandise to the floor quickly and efficiently.
• Packed and organized items and supplies immediately.
• Heavy lifting, stooping, bending, and even climbing ladders while performing certain tasks.
• Calculate the total sales of each day at the end of the night.

Bachelor Of Science (B.S.), Information Technology

Associate Of Science (A.S.), Liberal Arts - Individual Studies

Associate Of Arts And Sciences (A.A.S.), Computer Technology- Network