Derek M. Email & Phone Number

Binghamton, Ny, Us

Greene, Ny, Us

Windows Server Administration• Administered Windows servers and systems.• Configure, monitor, backup and replicate virtual machines using veeam software.Microsoft MECM Administration• Create Advertisement/Collections/Packages/Applications including Task Sequence and deploying the Task Sequence.• Deploy multiple Cumulative Updates and a Service pack update to Configuration Manager to stay current with latest Microsoft releases.• Manage and configure User and Device collections including configuring query-based collections.AirWatch Administration• Enforce mobile device policies and procedures in the MDM AirWatch environment.• Responsible for tracking of device inventory in the MDM cloud environment and performing audits of the AirWatch system.• Prepare and documents standard operating procedures and protocols for mobile device enrollment.

Greene, Ny, Us

• Diagnose and troubleshoot software and hardware failures and identifies network problems when they relate to personal (desktop /laptop/tablets) computers. • Respond to client request for assistance within service level agreement guidelines utilizing Footprints system to track work. • Support development and implementation of new computer projects and new hardware installation.• Manage and maintain an inventory of all computer hardware and equipment within the helpdesk.

Châteauguay , Quebec , Ca

• Wrote, recorded, and narrated video tutorials using VKS software. • Involved in continuous improvement to improve products, services or processes.• Assisted with technical documentation for the specific projects guided by the Manufacturing and Engineering departments. • Manage, coordinate and assist team members with production work.

Châteauguay , Quebec , Ca

• Created and published guidebooks in VKS application.• Assisted in the paint and assembly area with tapping, masking, cleaning, and assembling.• Inspected products to make sure they meet specified standards.• Identified quality concerns and report to supervisor or manager.

Binghamton, Ny, Us

• Provided accurate and timely feedback on outstanding requirements for current and future students• Prepared, sorted and distributed incoming mail and outgoing mail• Acted as a liaison between students and academic advisors. • Answered 30+ incoming calls and responding to emails on a daily basis.• Scheduled appointments and meetings for upper level staff.

Binghamton, Ny, Us

• Assisted admissions staff with their tasks such as filing documents. • Operated office machinery such as copier and fax machine.• Created reports in Microsoft Excel for supervisor to compare previous and present year in enrollments. • Assisted application process electronically on Banner and in paper format.

Simpson Bay, St. Maarten, An

• Retrieved phone calls from new and existing clients.• Helped clients to create, edit, cancel, difficulties with reservations.• Filed manual reservations in sorted cabinets.• Input new flight schedules on the system network.• Advised passengers for updates upon schedule changes.• Organized files on sorted cabinets.

• Unloaded trucks and moved the merchandise to the floor quickly and efficiently.• Packed and organized items and supplies immediately.• Heavy lifting, stooping, bending, and even climbing ladders while performing certain tasks.• Calculate the total sales of each day at the end of the night.

Bachelor Of Science (B.S.), Information Technology

Associate Of Science (A.S.), Liberal Arts - Individual Studies

Associate Of Arts And Sciences (A.A.S.), Computer Technology- Network