Derek Pease Email & Phone Number

Remote

Remote

Meridian, Idaho

Boise, Idaho Area

Implemented Server hardware monitoring using WhatsUp Gold v12.4.Implemented enterprise patch management for all computer and servers globally using Windows Server Update Services 3.Supported 800+ end users at various sites across the Globe.Supported remote users by way of LANDesk, for troubleshooting and software installations.Imaged computers using Symantec Ghost along with LANDesk PXE Boot features.Supported Dell Optiplex desktops and Latitude notebooks, as well as PowerEdge servers.Ordered new systems, software and components for users' computers.Supported executive staff while in the office, also remotely while out of the office on business.Answered helpdesk emergency line during business hours.Handled customer emergency tech support calls on a 24 hour call rotation.Administer accounts through Active Directory 2003.Create and administer Lotus Notes accounts in a clustered server environment.Run licensing and hardware reports using LANDesk reporting features.

Supported 1500+ users in a Windows 2000 and Novell environment.Troubleshot problems with Compaq, HP, and Gateway Desktops, Laptops, and PDA's.Imaged computers using Symantec Ghost.Remote support using Novell's Console One remote tools.Consultant / TekSystemsSupported users migrating to Windows XP Professional and Office 2003.Troubleshot IBM ThinkPad laptops.Troubleshoot issues with user network connections.

Supported users migrating to EpicCare Hyperspace from older Epic Systems software.Moved users' personal information from old profiles to new profiles.Troubleshot failed Citrix installations and connections with the servers in California.

Supported 200+ corporate users.Tracked company owned assets through Active Directory.Assisted in the implementation of a Cisco 802.11a/b wireless network for the manufacturing floor and the warehouse area.Managed IP addresses and leases through Active Directory 2000 and 2002.Assisted in the implementation of Remote Installation Services to ensure efficiency by multitasking installation while completing other tasks simultaneously.Assisted in implementing and creating Microsoft Installation Package install points for all software used by the company.Supported remote sites across the United States via phone and remote desktop.Implemented Symantec Norton Anti-Virus Corporate edition and managed 200+ computers, including those at remote sites, from a central location with no user interaction.Maintained users' personal computers, laptops, Palm Pilots, and other types of PDA's.Supported users with Windows 2000, Windows NT, Windows 98, and Windows XP Home and Professional.Worked with designers using Mechanical Desktop 4/5, AutoCAD 2000, and Autodesk Inventor 5.0.Migrated remote users form a Novel network to a Microsoft Windows 2000 Network.Migrated users from IBM Lotus Notes e-mail to Microsoft Exchange 2000 e-mail.Supported users with Microsoft Office 97/2000/XP, Macromedia Freehand 9/10, and PowerCerv.; Deployed computer images with Symantec Ghost to save the company time and money.Supported Field Service users via phone while overseas with customers.Assisted users as the Help Desk Administrator, to troubleshoot issues via phone.

Education record

Education record