Shop Hero is a real-time reservation system and shop productivity platform for the heavy duty maintenance industry. We connect maintenance providers and fleets to increase technician utilization, fleet uptime, and revenue.Visit the website to see if Shop Hero is available in your area, or join our waitlist to be notified when it does.

• Originated new product development process through identification of internal process, external customer engagement, and technology prototyping to deliver new product launches every 18 months • Conceptualized updated vision and mission for organization, establishing expanded market position and roadmap for customer engagements, business expansion, and team growth for next 5 years • Built organizational strategy and process for new products that reduced operational readiness time by 20% • Led Client Advisory Councils consisting of the largest transportation shippers in the United States developing new transportation solutions every 12 months

• Collaborated with Sr. Leadership Team to complete company redesign bringing a new division into core infrastructure of business allowing for 50% increased productivity by account, comprehensive sales and marketing efforts, and a single scalable technology platform.• Developed new target segments with full customer lifetime messaging that exceeded conversion rate plan by 15%. • Developed industry leading Client interface experience with back-end data management system, which increased customer speed to value capture by 50%.

• Managed largest client relationship, while growing revenue 4% yearly, accounting for 9% of business total revenue• Developed and sold new company service offering for yearly client procurement events• Created and managed 6% of Kraft Heinz yearly transportation savings initiatives and exceeded savings by 15%

• Procured and managed 10% of total monthly shipments and $15 million in annual revenue between three largest accounts• Coordinated on-time percentage increase for second largest customer from 60 percent to 85 percent while increasing monthly shipments• Doubled internal brokerage revenue through soliciting critical need lanes from largest shipping companies in the portfolio.

• Leveraged performance and connections to increased sales revenue during the winter peak season by $2 million• Managed team dynamics of 30 professional drivers, each responsible for over $500,000 of annual revenue• Developed and executed plan to double intermodal volume in 2015• Built relationships with qualified professional drivers, and led department in hiring professional drivers

• Manage cashflow, carrier payments, and invoicing for all business operations• Establish and maintain relationships with major continental United States trucking companies

• Lead research efforts for Intermodal Fuel Recovery Patent Development• Developed non-road locomotive diesel fuel guidelines for patented fuel recovery system• Executed creation of educational documents for client meeting involving Fortune 500 companies