Derek Murphy Email & Phone Number

Washington DC-Baltimore Area

IT Manager with an EXCEPTIONAL team.

South Ogden, UT

I started on Help Desk but quickly moved into a Team Lead position managing our small Help Desk team. From there I moved into a System Administrator role, which I have been doing for the past 3 years. I now primarily troubleshoot and maintain our clinical systems (and the servers they are hosted on), Cisco network equipment, cybersecurity systems and.

Salt Lake City, Utah

I was frontline technical support for the extremely demanding Goldman Sachs Banking division. My days consisted of troubleshooting Citrix-based desktop environments, roaming profiles, email and productivity suites, permissions, Cisco phones, etc. I also assisted with setting up accounts and provisioning resources for end users.

American Fork, UT

I installed and configured Windows for all workstations and implemented an automated process to make that easier (Windows Deployment Services), managed user accounts and permissions, maintained the phone system and provisioned new devices, and maintained the anti-virus software. Also performed regular backups and maintenance of production servers.

Orem, Utah

- Looked up information (Google) and answered customer queries for a cell phone company called Jitterbug- Used Microsoft Office and custom-made web forms to contact and interact with customers- Contacted and referred customers for various companies that contracted through Dialogue Marketing

Greater Salt Lake City Area

- Supervised the work of loaders and sorters within the Salt Lake City hub- Performed studies on drivers and compiled data to improve processes and enhance logistics- Used Microsoft Office tools to compile research and build charts to present findings- Sorted and maintained labeling system for outgoing packages