Derek Sava Email & Phone Number

Denver, CO

• Oversees support staff responsible for all desktops and printers for over 400 employees
• Eliminated fragmentation within gallery technology and improved stability by focusing on appliance-based methodology
• Overhauled the majority of help desk processes leading to an improved culture and far more efficiency
• Implemented hardware and software standards for workstations and gallery technology within the museum
• Built out Microsoft Deployment Technology (MDT) infrastructure together with PDQ Deploy to reduce deployments from several hours to less than one hour each
• Utilizes fresh Windows builds and SSDs to extend workstation ROI and reallocate funds to new laptops

Denver, CO

* Maintained allservers and desktopsfor 50+ full-time and 1,500+ seasonal employees* Deployed and maintained three different point-of-sale systems for ticket sales, season pass, retail and food services on over one hundred terminals*Budgeted for all IT expenditures including over $140k capital between12major projects* Acted as primary liaison with vendor.

Golden, CO

• Managed purchasing, inventory, setup and maintenance on designated servers and all workstations for over fifty employees
• Handled A/V needs for training, board presentations and internal meetings
• Created tutorials and training materials for procedures and software use
• Built, administered and maintained content on server running Wordpress intranet and several other MySQL-based systems
• Created computer images used for 100+ computers with different requirements
• Overhauled telemarketing computer lab resulting in significantly fewer issues

Englewood, CO

• Created and maintained web-troubleshooting tool used daily by support staff
• Proposed and successfully utilized social bookmarking site also used daily by support staff
• Delivered advanced support for website customers
• Consistently met and exceeded sales goals and objectives

Englewood, CO

• Sales: (November 2007 – April 2009)
• Developed and implemented multimedia sales presentations
• Assumed liaison role between Sales, Support, and R&D departments
• Increased efficiency by proposing, developing and maintaining automated installersfor one-touch deployment of PDAs (Windows-Mobile computers)Support: (March 2006 – October 2007)
• Designed and taught a comprehensive training program
• Resolved customer issues using a combination of IT and SQL knowledge