Derek Sava Email & Phone Number

Denver, Co

• Oversees support staff responsible for all desktops and printers for over 400 employees• Eliminated fragmentation within gallery technology and improved stability by focusing on appliance-based methodology• Overhauled the majority of help desk processes leading to an improved culture and far more efficiency• Implemented hardware and software standards for workstations and gallery technology within the museum• Built out Microsoft Deployment Technology (MDT) infrastructure together with PDQ Deploy to reduce deployments from several hours to less than one hour each• Utilizes fresh Windows builds and SSDs to extend workstation ROI and reallocate funds to new laptops• Defined processes to improve automation for several critical workflows• Analyzed, streamlined and replaced art incident reporting system to allow for paperless submission used daily with over 15k internal submissions to date• Budgets an array of IT expenditures including desktops, printers and gallery technology• Created tech portal form to proactively resolve problems while reducing email-based submissions and improving incoming data• Transitioned from spreadsheet to agentless/automated inventory solution(Lansweeper) with license auditing• Identified and deployed a remote assistance solution (TeamViewer) resulting inmore efficient support response

Denver, Co

* Maintained allservers and desktopsfor 50+ full-time and 1,500+ seasonal employees* Deployed and maintained three different point-of-sale systems for ticket sales, season pass, retail and food services on over one hundred terminals*Budgeted for all IT expenditures including over $140k capital between12major projects* Acted as primary liaison with vendor for ongoing software improvements to the turnstyle, in-park point-of-sale, ticket sales point-of-sale and season pass systems* Developed standard procedures and policies for ten theme parks includingComputer-Use Policy, Mobile Device Policy and a Cellular AllowanceProgram*Defined WIFI vendor standard for ten theme parks while simultaneously advisingand deploying throughout many of the same parks* Supported telephone and networking needs for the park* Architected significantly improved WAN and telephone solutions with a savings of over $1k/month after performing a comprehensive telecom audit* Actively involved in transition from ADP to Paycom* Bolstered network performance to maintain operations with limited available services* Managed a full-time employee through process of training and career advancement

Golden, Co

• Managed purchasing, inventory, setup and maintenance on designated servers and all workstations for over fifty employees • Handled A/V needs for training, board presentations and internal meetings • Created tutorials and training materials for procedures and software use • Built, administered and maintained content on server running Wordpress intranet and several other MySQL-based systems • Created computer images used for 100+ computers with different requirements • Overhauled telemarketing computer lab resulting in significantly fewer issues • Deployed and managed inventory system for tracking hardware/software compliance • Integrated customized trouble-ticketing system to streamline resolution • Authored web-forms to improve daily work flow in the office • Acted as liaison between Foundation and Alumni Association for systems support • Developed and oversaw a cellular subsidy program • Represented IT team on the Core Values Committee

Englewood, Co

• Created and maintained web-troubleshooting tool used daily by support staff • Proposed and successfully utilized social bookmarking site also used daily by support staff • Delivered advanced support for website customers • Consistently met and exceeded sales goals and objectives

Englewood, Co

Sales: (November 2007 – April 2009)• Developed and implemented multimedia sales presentations• Assumed liaison role between Sales, Support, and R&D departments• Increased efficiency by proposing, developing and maintaining automated installersfor one-touch deployment of PDAs (Windows-Mobile computers)Support: (March 2006 – October 2007)• Designed and taught a comprehensive training program• Resolved customer issues using a combination of IT and SQL knowledge• Effectively handled multiple roles and duties in an overloaded situation