Derek Sorum Email & Phone Number

Hey, I'm Derek! 👋As a call center manager with a data analytics background, I help businesses succeed by creating and implementing strategies that ensure their customers are satisfied and loyal. I have multiple years of management experience across various forms of business, including as an area manager for R.G.I.S. inventory specialists and a call center manager for DirecTV/AT&T.In addition to my management experience, I bring a range of valuable hard skills to the table:📍 Customer engagement & retention: I have a proven track record of developing and implementing strategies that enhance customer satisfaction and foster long-term loyalty.📍 Data analysis: With my data science background, I excel at analyzing customer data, identifying trends, and leveraging insights to drive informed decision-making and optimize customer success strategies.📍 Problem-solving: I have honed my problem-solving abilities through years of managing teams and handling customer inquiries. I am adept at resolving complex issues efficiently and effectively.📍 Project management: I have successfully overseen and executed various projects, ensuring timely completion, adherence to quality standards, and effective collaboration across teams.📍 Microsoft Excel & CRM software: I possess advanced proficiency in Microsoft Excel, utilizing its functionalities to organize and analyze data. Additionally, I am well-versed in CRM software, leveraging it to manage customer interactions and track key metrics.By combining these hard skills with my expertise in managing teams and creating a positive customer experience, I consistently drive business growth and exceed goals.Outside of work, I enjoy expanding my hacking mindset through multiple Capture the Flag competitions and exploring platforms like tryhackme.com and hackthebox.eu. I'm also a father of four crazy kids and enjoy spending time on our farm, fishing, hunting, watching movies, and teaching myself how to play the guitar.If you're interested in connecting or learning more about my work, please feel free to message me. I can't wait to hear from you! 💬SKILLS: 📍Operations: Operations Management, Manufacturing Process Improvement, Vendor Management📍Sales and Marketing: Sales Management, Banking, Business Analysis, Telecommunications, Customer Retention📍Human Resources and Performance: Recruiting, Performance Management, Human Resources (HR), People Management, Quality Assurance, Technical Support, Business Process Improvement, Outsourcing

Listed skills include Leadership, Cybersecurity, Sales, Trend Analysis, and 20 others.