Derek Staker Email & Phone Number

General Manager: Senior Manager for Innovation and Growth. Currently, I am a Senior Manager for a Salt Lake City based servicing operations team in a fortune 100 company.• Brand Ambassador •I have served American Express proudly since 2009. I have served in several different roles that give me a broad perspective of the financial world and operations. I developed strategies to align with 3rd party vendors, internal business partners and senior executives. My areas of interest and expertise include:► Team development and leadership► Process improvement including robotics to reduce customer friction and errors► Enhance Customer Experience including right-shoring and off-shoring► Project Management focused on process improvements that increase customer satisfaction and increasing the service team's ability to provide value.Currently, my team is US based with 20+ reports. We manage the back office operations, fraud referrals and other process for a 32 billion dollar portfolio consisting of over 500k customers. My earlier roles ranged from managing the quality and performance of over 25 manufacturing vendors in 5 countries throughout the world, QA testing in E1, E2 and production environments, and providing support to over 5,000 retail locations selling our products.I have a passion for paying thing forward. In my spare time I volunteer as the Center wide director for the American Express Summer internship program. I coordinate with communities and local universities to attract and hire well qualified college students eager to work hard and learn business.

Listed skills include Business Analysis, Customer Service, Financial Analysis, Management, and 13 others.

• 

  Western Governors University

  Information Technology