Derek Stroot Email & Phone Number

Terre Haute, Indiana, United States

● Administration of user accounts across numerous systems and applications in a banking environment,which includes creating, maintaining, and troubleshooting said accounts.● Performing upgrades, updates, and applying patches on multiple application and database servers toensure they are within compliance.● Reporting bugs and sending error logs to our vendors to assist in correcting applications issues.● Managing vendor relations by acting as company point of contact solving applications issues, andimplementing required change requests as needed.● Receiving and completing security requests to ensure that new and current users have the correctpermissions and authorities in the systems they use.● Running and providing reports for annual security audits.● Provided written documentation and in person communication for testing new applications andupdates to existing applications.● Created in-depth technical procedures for departmental resource use, integ

Terre Haute, Indiana Area

Acted as a first point of contact for software and hardware issues and responded to incidents through phone, chat, email, or our ticketing system.Performed general troubleshooting and repairs on equipment such as replacing power supplies, CPUs, RAM, and other parts as well as fixing printers or other hardware and mobile devices.Maintained organizations PCs by making sure they were added to the domain and correct OUs in active directory, were up to date, had the correct software installed, and imaged new PCs coming or reimaged existing PCs if needed. Led a new PC roll out project replacing 250+ PCs to different branches and making sure they had the proper software, printers, and updates installed before deployment.Configured printers for network usage, making sure they had the correct IP address, correct settings applied, and certain features turned disabled to comply with security measures put in place.

Terre Haute, Indiana Area

Performed upgrades, repairs and applicable installations using online chat, phone, email and/or Remote Desktop software.Communicated technical information and reasoning for services needed so that the client could understand what was needed for their repair.Provided system diagnostics, malware removals, system cleanings, and other various services per standard operating procedure.Escalated to Tier II or Tier III Agents when required by parameters set by the company. Determined the best course of action to guarantee client satisfaction.