Derek Wallace Email & Phone Number

Minneapolis, Minnesota, United States

Based In Minneapolis, MN

The LoRa Alliance® is an open, nonprofit association that has grown to more than 500 members since its inception in March 2015, becoming the largest and fastest-growing alliance in the technology sector. Its members closely collaborate and share experiences to promote and drive the success of the LoRaWAN® protocol as the leading open global standard for.

Greater Minneapolis-St. Paul Area

The Internet of Things is creating new customer experiences and unparalleled economic value, while improving quality of life for countless people around the globe. By providing products and services to connect “things” to the Internet, MultiTech delivers deeper understanding to businesses, governments, organizations and individuals, which will in turn.

Greater Minneapolis-St. Paul Area

• Manager of an excellent team of hardware and software product managers dedicated to the creation, development and delivery of the next generation of MultiTech’s industrial internet of things communications networking.
• 2015 Conduit platform launch – brought all components of this platform including mLinux and Node-Red-based gateways; LoRa endpoints; LoRa, Serial and GPIO accessory cards; and DeviceHQ – the world’s first IoT.

London, United Kingdom

• Responsible for representing the Voice of the Customer to Hay Group and use this voice to transform new product development to create innovative next generation products and services. Responsible for providing.
• Created, launched and managed Hay Group’s first global, multi-channel Voice of the Customer program. Created data gathering processes, including content development for primary and secondary global market research..
• Conducted end-to-end customer journey experience review, including gap analysis, improvement recommendations and implementation plan to realize goal of making Hay Group an Easy & Fun company to do business with – one.
• Managed transition of Hay Group product development process from an “inside out” to “outside in”, market-based methodology. Utilized Open Innovation techniques such as crowd-sourcing, gamification, partnering and.

Weybridge, England

• Created a new Azzurri Services strategy, along with marketing and value positioning around the new Azzurri LifeCircle, by which all services will be delivered. Core to the new strategy is leveraging Azzurri’s Services.
• Refreshed and clarified Azzurri’s Professional Services offering and changed strategy to provide services around value instead of cost – Created new Professional Services collateral highlighting the value and.
• Created and rolling out a new Azzurri Support Services offer designed to increase Support Services revenue, retain existing business and provide Sales with a new lead into acquiring new customers. Existing and new.
• In partnership with Data Product Management, creating and rolling out extensive portfolio of Managed Converged Network Services around DDos, Managed Firewall, Managed Security Services, Managed Application.

• Led a strategic review of the business to identify new profitability opportunities and formulate and develop strategy, business systems and processes to transform the company for a box seller into a solutions provider
• Established the company’s first Professional Services offering with an appropriate strategy and all the processes to sell and fulfil orders - Trained the Sales Team and selected a partner organisation to be the.
• Created the company’s first chargeable Support Services which was previously given at no extra cost - Formulated the offer including pricing, content, value proposition and positioning - Worked with Marcomms to create.
• Introduced SLAs to enable more effective management of the service function and instilled a focus on customers’ value as being the key to a successful strategy
• Devised and launched an Extended Warranty Service to cover the international market and set up processes to ensure the company could deliver despite a limited number of offices
• Performed a strategic review of the proposed Remote Management solution and rewrote the entire business case, which was sanctioned by Senior Management - Assumed the role of Project Manager and created a detailed plan.

• Created structure and strategy for the Services Division, which accounted for around 30% of revenue - Reviewed existing offerings to identify key areas for development and further improvement - Worked with each.
• Defined company’s strategic goals and purposes, determined their customers and created the first Services Structure for Trading Solutions (planning, development, processes and support materials) - Increased services.
• Implemented a new maintenance offering to reverse decreasing base revenue and increase post-installation services sold - Increased maintenance revenue by 10% in 2009
• Championed the implementation of a services and solutions offering to transform this traditional hardware company - Initiated appropriate sales training and designed and implemented new global services
• Designed and created new services offerings (including Professional Services) - resulted in €6 million in new revenue in 2008
• Commended for having an ‘amazing talent’ to motivate people verbally by using different styles to perform the required job within a large matrix organisation

• StrategyMix is a web-based marketing system that has been designed to assist companies generate and develop sales ready leads, very efficiently and at low cost. Responsibilities include advising CA EMEA (formerly.
• Established a series of seminars to train some 75 CA EMEA marketing and product managers on the StrategyMix marketing methodology and software system.
• Created lead generation and qualification strategies for each product type by country and advised them how to improve response rates, resulting in the first tracked and quantifiable marketing campaigns run in each.
• Expanded the program to more than 15 countries as a result of its overwhelming success.

• Responsible for increasing StrategyMix’s gross revenues and overall profitability by planning and implementing effective marketing strategies to protect and increase the revenue base of StrategyMix’s Marketing/CRM.
• Responsible for increasing revenues by “farming” existing accounts for new opportunities and “hunting” for new customers and closing deals.
• Responsible for all aspects of the marketing mix: market segmentation, promotions, seminars, executive campaigns, lead generation and qualification, e-marketing and trade shows.
• Increased account base by 20% by interacting and influencing C level individuals to close deals.
• Recruit, manage and train channels to develop new business opportunities within the marketplace to increase revenue and brand awareness.
• Serve as Strategic Advisor to C level individuals and marketing professionals in the development of effective marketing strategies to generate/qualify leads and increase sales revenue.

• Consultant for the “Company-Based Integration” program run by the Danish Society of Engineers (IDA) in conjunction with the Danish Ministry of Immigration. Developed project strategies and methodologies. Designed and.

• Responsible for all marketing and sales support aspects for Optimal Business Routing (OBR) solution, including: external and internal marketing campaigns, product marketing collateral, offer preparation and.
• Negotiated and secured largest sale in history of solution.
• Internal and External website content development and management.
• Managed all commercial activities for OBR, including: partnership and channel development, profitability, pricing, and margin maintenance. Managed Business Case, OPEX and budget of $2,000,000.
• Leader of 18-person team strategically directing all facets of solution development, sales, marketing and maintenance.
• Managed Global Rollout of latest release of Ericsson switch software using PMBOK concepts. Ensured coordination of Product Area resources for customization and managed political priority list.

• Responsible for achieving productivity gains and reducing operational costs for the Customer Service Organization (CSO).
• Scheduling Tool implementation, using PMBOK concepts, of Phase I in August 1999. The Scheduling Tool’s goal was to achieve a 20% productivity gain for the CSO group, resulting in $2,800,000 annual savings.
• Utilized skills in cost/benefit analysis and benchmarking to reduce operational costs in Cost Center by $1,250,000 for fiscal year 1998.
• Ensured CSO readiness to support new product offerings by managing resource allocation and time constraints in the 14-state CSO region.

• Increased operational gains by $550,000 by managing vendor partnerships and implementing cost improvements for fiscal year 1996. Negotiated and resolved 100% of expedites and escalations from sales teams to meet.
• Program Manager responsible for vendor partnership for the first customer launch of Digital Subscriber Loop (DSL) in the United States.
• Facilitated cross-functional implementation meetings of product roll-outs, ensuring successful operations support of new product launches.
• Dotted-line management of 14 data application order specialists.