* Set up, manage, and support 100+ Microsoft SQL Server instances in both production and pre-production environments.* Design and maintain multiple informational reports via MS SQL Reporting Services.* Setup and maintain MS SQL Management Data Warehouse (MDW).* Utilize VBScript and Javascript to design a web-based dashboard for database server activity based on MDW data.* Conduct database code releases via SQL scripts.

* Support, troubleshoot and research all areas of internal applications, services and data, including third party integrations while insuring system stability of the eCollege products.* Research production data based on requests for changes from other business units to correct accounts, courses, etc. that do not have an available resolution through other user interfaces. * Assist business in all types of data recovery, analysis, and execute/maintain custom report for other business… Show more * Support, troubleshoot and research all areas of internal applications, services and data, including third party integrations while insuring system stability of the eCollege products.* Research production data based on requests for changes from other business units to correct accounts, courses, etc. that do not have an available resolution through other user interfaces. * Assist business in all types of data recovery, analysis, and execute/maintain custom report for other business units.* Performs detailed research on defects that need to be addressed by the development team.* Execute and maintain custom SQL scripts and stored procedures for internal and external client reporting and support of the production systems utilizing MS SQL Server.* Designed several VBScript/SQL web reports for Prod Support and Client Services utilizing.* Designed several VBScript applications to assist App Support with miscellaneous logging issues.* Assisted App Support in minor changes to scripting for eCollege Azure Pages.* Research, document and audit production data changes.* Research inaccurate system reports and reporting failures.* Creates documentation to describe program development.* Work with development team to research production system and data related problems.* Serve as point of contact for issues escalated from other business units. Show less

* Manage, monitor, and provide support for all production and corporate servers and systems.* Administer backups and restores for all production and corporate servers and systems using Netbackup.* Manage all current system monitoring softwares such as IPMonitor, SiteScope, ActiveXperts, Nagios, MOM, etc.* Designed a server specific testing web application to automate current server testing procedures.* Provide support, escalations, and maintain interaction with IT management and… Show more * Manage, monitor, and provide support for all production and corporate servers and systems.* Administer backups and restores for all production and corporate servers and systems using Netbackup.* Manage all current system monitoring softwares such as IPMonitor, SiteScope, ActiveXperts, Nagios, MOM, etc.* Designed a server specific testing web application to automate current server testing procedures.* Provide support, escalations, and maintain interaction with IT management and staff.* Support all departments in system troubleshooting, research, or project assistance.* Research and test new applications, systems, and services that may benefit eCollege.* Create and update all Operations Support documentation. Show less

* Answer all incoming e-mails and phone calls.* Researches all system/user issues assigned using resources of other internal departments as needed* Manage the Tier 1 helpdesk survey software and provide monthly reporting of surveying* Organizing a project to switch surveying software (currently in proposal phase).* Utilizing Excel reporting and VBA scripting to automate customer surveying.* Designed an Excel VBA script to automate phone interaction surveying.

* Setup and maintain RTD’s 79 information kiosks* Experience with HP and Compaq PC’s (d330, d325, dx5150, Compaq Evo)* Experience in usage and javascript programming of the KUDOS kiosk software client and server* Software upgrades including Windows XP SP2 and Windows 2000 Server* Hardware upgrades including hard drive replacement and RAM upgrades* KUDOS software maintenance through Javascript programming language.* Developed a MS Access database for kiosk usage and… Show more * Setup and maintain RTD’s 79 information kiosks* Experience with HP and Compaq PC’s (d330, d325, dx5150, Compaq Evo)* Experience in usage and javascript programming of the KUDOS kiosk software client and server* Software upgrades including Windows XP SP2 and Windows 2000 Server* Hardware upgrades including hard drive replacement and RAM upgrades* KUDOS software maintenance through Javascript programming language.* Developed a MS Access database for kiosk usage and maintenance tracking.* Maintain kiosk server and network using Windows 2000 Server (troubleshooting ISDN & DSL services)* Advanced experience with Symantec Ghost to image new computer and archive current data* Monitor and maintain two T1 ISDN Routers and one T1 DSL WAN Show less