Derenzo Carson Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Atlanta, Georgia

Stone Mountain, Georgia

Stone Mountain, Georgia

Decatur, Georgia

Make decisions regarding the budget of the company keeping in view the developmentsPreparing short and long term operations plan like sales, marketing and quality controlOverseeing the day to day functioning of the companyInteracting with heads of all departments of the company and overseeing their functionsCreating strategies for the functioning of the company along with the chief executive officerPlan execution strategies for the plansPrepare investment plans and plan acquisitions

Ensure that dispatch personnel are effectively performing linked function between the operators and customers by monitoring the responses to customer service requests and by ensuring appropriate prioritization and dispatch of service requests to Senior Management.* Provide subordinate coaching and assistance when required.* Communicate with Management as needed to maximize efficiencies and resolve issues.* Has the authority to make the recommendation to hire and fire and to implement discipline and direct work of Dispatch employees.* Interviews applicants; Handles employee grievances and complaints.* Monitor specific charts and daily graphs to ensure that all service calls are being managed and completed in a timely manner.* Monitor real time call flow, inbound dispatcher availability, service levels and other critical call statistics to ensure calls are answered in a timely manner and abandon calls are minimized.* Fill in as a Dispatcher when required ;Recommend promotions.* Ensure overall compliance with various office policies such as: uniforms, use of electronic devices, phone compliance, meal breaks and attendance.

Greater Atlanta Area

Ensure that dispatch personnel are effectively performing linked function between the operators and customers by monitoring the responses to customer service requests and by ensuring appropriate prioritization and dispatch of service requests to Senior Management.* Provide subordinate coaching and assistance when required.* Communicate with Management as needed to maximize efficiencies and resolve issues.* Has the authority to make the recommendation to hire and fire and to implement discipline and direct work of Dispatch employees.* Interviews applicants; Handles employee grievances and complaints.* Monitor specific charts and daily graphs to ensure that all service calls are being managed and completed in a timely manner.* Monitor real time call flow, inbound dispatcher availability, service levels and other critical call statistics to ensure calls are answered in a timely manner and abandon calls are minimized.* Fill in as a Dispatcher when required ;Recommend promotions.* Ensure overall compliance with various office policies such as: uniforms, use of electronic devices, phone compliance, meal breaks and attendance.