Deric Johnson Email & Phone Number

Phoenix, Arizona, United States

- Serves as the primary point of contact for customer transactions from initiation of order through time of return.- Process transactional orders to insure accuracy.- Obtaining and processing signed lease agreements/contracts and /or purchase orders from customers through relevant systems promoting use of the DocuSign electronic signature program.- Updating pending orders as required and upselling value added products and services.Collecting relevant customer information, such as invoicing email addresses and ability to pay via ACH to adhere to Willscot preferred method of invoice and payments.- Request manual invoices, and processing credit card payments.- Communicate delivery date options, and place a pre-delivery confirmation call 48/24 hours beforehand to ensure acceptable site conditions. - Manage service requests in CRM including triage to resolve issues over the phone, creating service tasks, communicating with customer when service has been scheduled, and post completion to ensure the issue was resolved satisfactorily and billed if required.- Use Net Promoter Systems (NPS) feedback to provide timely correspondence and address internal issues form and maintain good relationships with external and internal customers at all levels of the organization.

Scottsdale, Arizona, United States

- Responsible for operational execution on assigned accounts.- Identified growth and conversion opportunities of spot and contract freight within Emerge platform.- Worked with the solutions team to execute strategic account initiatives.- Liaised with the carrier team to ensure on-time service and performance to meet and exceed customer’s key performance indicators (KPI).- Escalated any service issues to management for action.- Develop internal consumer assistance programs (CAPs) to implement and track consistent improvement.- Worked in SIGMA to monitor account performance.

Phoenix, Arizona, United States

- Lead customer specific business operations through communication channels with other Swift internal operations partners. - Managed and monitored EDI status, freight status, territorial capacity, lanes of service, and customer databases.- Routinely reported on overall service performance to customer contacts and higher leadership.- Proficiently anticipated problems and provide solutions to customers to promote trust within the business partnership. - Expertly recalled customer specific contractual knowledge to optimize utilization of equipment and reduce profitless movement.

Phoenix, Arizona

- Supported the Disability Contact Center team by conducting side-by-side coaching, facilitation of team huddles, and group chat support.- Identified trends through errors, escalations, medallia customer survey systems, and provide contructive feedback to the customer service representative.- Leverage workforce timesheets, provide performance coaching, and maintain contact between learning and development business partners.- Monitored call queue and handle FMLA, STD, LTD along with other products.- Provided phone support to the customer service representative when necessary during high volume periods to ensure daily metrics are achieved.- Maintained a working relationship between the disability claims department and business partners.- Spearheaded standard operating procedures, training initiatives, and ensuring contact center readiness.- Assisted with cross training and new hire training classes.

Phoenix, Arizona

- Reviewed disability claims from individuals with long term disabilities and determine the appropriate settlement.- Properly analyzed police reports, medical bills, physical property damages, medical treatment reports, and other additional documentation to determine appropriate insurance coverage.- Negotiated acceptable settlements.- Interviewed claimants for further clarification of their claim and consult with stakeholders for additional facts during an investigation.- Provided detailed disability determination reports for all involved parties.

Cheyenne, Wyoming Area

- Gathered and processed evidence in accordance with department policy and procedures.- Conducted interrogation and interviews to gather facts in relation to criminal investigations.- Prepared investigative and raw intelligence reports for key installation personnel.- Prepared and executed search warrants, seizures, and authorizations.- Conducted joint investigations with federal and local law enforcement agencies.

Cheyenne, Wyoming Area

- Equipped commanders with highly proficient tactical capabilities and lead Security Forces members trained to neutralize high risk incidents on the installation.- Dispatched rapid response forces to security incidents within the installation and numerous geographical dispersed areas of interest for the United States Department of Defense.- Supervised tactical operations and airborne fire team security in support of Department of Defense resource movements.- Maintained proficiency in small unit tactics, close quarter battle, tactical rappelling operations, and weapons employment.

Aviano, Fruili-Venezia, Italy

- Supervised police services support for over 5,400 active duty military, foreign national military, and their family members.- Directed security for installation resources and apprehended offenders of US and Host Nation interests.- Enforced traffic laws during normal operations, emergency operations, and special events.- Accomplished and reviewed incident and complaint reports for foreign military and US military members and their families.- Conducted funds, prisoner, and ammunition escorts in liaison with US and Host Nation NATO forces.

Moron De La Frontera, Andalucia, Spain

- Provided law enforcement and security support to base residents and facilities.- Conducted internal traffic control within the flight line area.- Secured and processed incidents and accidents while assisting key investigative agencies.- Ensured security measures were implemented and enforced during increased local threat conditions with foreign national military and NATO allies.

Eden, North Carolina

- Patrolled assigned areas within the City of Eden. - Conducted security checks on buildings and residences.- Observed and took appropriate action in the event of suspicious activity.- Investigated crimes by interrogating suspects and interviewing witnesses- Served court ordered subpoenas, criminal warrants, and civil warrants.- Responded to normal and emergency calls for protection of life and property.- Executed lawful criminal arrests and forcible arrests when necessary.- Enforced state, federal, traffic laws and city ordinances in accordance with U.S. Code, North Carolina General Statutes, and local ordinances.- Testifed in Grand Jury and criminal courts in reference to lawful arrests or as a witness.