Deric Johnson Email & Phone Number

Baton Rouge, Louisiana, United States

-Diagnose hadware, software, and network issues.-Install, configure, and maintain computer systems, printers, and other peripherals.-Provide training and guidance to users on software and hardware use.-Provide support to end users via phone, email, in-person, or remote. -Create documents for IT procedures, user guides, and FAQs.-Assists with onboarding process for new employees, including setting up workstations and user accounts.-Perform regular updates, backups, and maintenance tasks.-Monitor system performance and ensure system availability and reliability.-Assist in the implementation of new technologies and upgrades to existing systems.-Collaborate with vendors and service providers for technical support and warranty services.-Participate in IT projects and initiatives to improve system performance and user experience.-Other assigned duties.

Houston, Texas, United States

Greater St. Louis Area

Provided technical support to students and faculty at Washington University in St. Louis. This included diagnosing and resolving technical issues, providing technical services such as bootcamps and backups. Improved and maintained the effectiveness of university email, printing, and Wi-Fi systems by helping students and faculty with technology issues at the service desk and worked with full-time technicians to resolve system issues.

Jackson, Tennessee Area

Cybersecurity Bootcamp, Cybersecurity

A 24-week intensive program focused on gaining technical skills for Cybersecurity. Skills learned consist of Wireshark, Linux and Windows.

Upskill Workforce Readiness Training Program, Advanced Manufacturing

Demonstrates proficiency in work ethic, digital literacy, applications, internet safety, data analysis, technical math, OSHA 30, tool.

Computer Science, Junior