Derick Bellofatto Email & Phone Number

Cincinnati, Oh, Us

Bellevue, Kentucky, United States

Blue Ash, Ohio, United States

-Communicated with clients addressing service requests on the phone, over email, and in person via onsite visits.-Diagnosed issues with both network and on prem server components including but not limited to firewalls, access points, UPS, and switches - as well as worked with ISPs especially during network outages.-Operated with network engineers and core level technicians in order to both diagnose and resolve service tickets and large scale site outages.-Configured VPNs, LOB… Show more -Communicated with clients addressing service requests on the phone, over email, and in person via onsite visits.-Diagnosed issues with both network and on prem server components including but not limited to firewalls, access points, UPS, and switches - as well as worked with ISPs especially during network outages.-Operated with network engineers and core level technicians in order to both diagnose and resolve service tickets and large scale site outages.-Configured VPNs, LOB applications such as salesforce, Prophet 21, DELMIAworks (IQMS) and E2 For users Show less

Cincinnati, Ohio, United States

-Handled Tier 1 - Tier 2 IT help desk tickets.-Worked in a small team which ranged between 2-4 individuals responsible for managing the company wide phone services and first action responses, often times receiving up to 70 calls in a given day.-Communicated directly with clients over the phone while troubleshooting, and problem solving.-Used routine task management skills: Password Resets, Computer Setups.-Demonstrated adaptive task management skills:… Show more -Handled Tier 1 - Tier 2 IT help desk tickets.-Worked in a small team which ranged between 2-4 individuals responsible for managing the company wide phone services and first action responses, often times receiving up to 70 calls in a given day.-Communicated directly with clients over the phone while troubleshooting, and problem solving.-Used routine task management skills: Password Resets, Computer Setups.-Demonstrated adaptive task management skills: Troubleshooting, Researching issues, Answering Phones and creating Tickets for clients.-Sharpened Proactive Task management skills: Creating notes as well as documenting steps taken for future individuals who run into similar issues.-Collaborated with other interns and full time employees, emphasizing interpersonal relationships such as ticket escalations and close assistance with team members on abnormal tickets.-Managed task board with up to 40 tickets open on a daily basis.-Helped other interns with office system management and walked through proper documentation, escalation, as well as internal workflow systems such as Azure AD, Duo, Automate, Kasaya, ITGlue, and other LOB applications.-Assisted some Senior level technicians with responsibilities in order to help reduce their workload Show less