Account Services Representative
Current- Analyzed carrier metrics associated with multi-million-dollar accounts using TMS software, and Excel pivot tables, providing actionable insights to optimize operations and enhance cost-effectiveness
- Enhanced customer satisfaction through proactive daily email communication with clients regarding shipmentstatus updates, leveraging TMS software for real-time tracking and transparency
- Negotiated new carrier options for clients with large carriers through effective phone call and in-personmeetings, resulting in higher demand and increase in customer satisfaction
- Constructed databases using Excel and Microsoft Power BI.
- Developed an understanding of supply chain dynamics throughout my interactions with carriers, clients, andTMS software