Derick Roche Email & Phone Number

● Analyzed carrier metrics associated with multi-million-dollar accounts using TMS software, and Excel pivot tables, providing actionable insights to optimize operations and enhance cost-effectiveness● Enhanced customer satisfaction through proactive daily email communication with clients regarding shipmentstatus updates, leveraging TMS software for real-time tracking and transparency● Negotiated new carrier options for clients with large carriers through effective phone call and in-personmeetings, resulting in higher demand and increase in customer satisfaction● Constructed databases using Excel and Microsoft Power BI.● Developed an understanding of supply chain dynamics throughout my interactions with carriers, clients, andTMS software

Dallas, Texas, United States

● Developed target lists, build brand awareness, and initiate with clients through various forms ofcommunications● Leveraged a variety of tools including LinkedIn, ZoomInfo, HubSpot, Gmail, etc. to manage the business development process

Dallas, Texas, United States

• Trained 10 new employees to ensure seamless onboarding process, resulting in a better work environment• Ensure that the final product matches the company’s quality standards.• Regularly examine data report to locate and report numbers that are below our companies’ standards.• Gather employee’s performance report and thoroughly understand the employee’s performance for that week and compare them to previous numbers.• Receive, pick, store and distribute orders to customers when they arrive.

Plano, Texas, United States

Bachelor'S Degree, Logistics, Materials, And Supply Chain Management

Associate Of Science - As, Business Administration And Management, General