Derick Roche Email & Phone Number

• Analyzed carrier metrics associated with multi-million-dollar accounts using TMS software, and Excel pivot tables, providing actionable insights to optimize operations and enhance cost-effectiveness
• Enhanced customer satisfaction through proactive daily email communication with clients regarding shipmentstatus updates, leveraging TMS software for real-time tracking and transparency
• Negotiated new carrier options for clients with large carriers through effective phone call and in-personmeetings, resulting in higher demand and increase in customer satisfaction
• Constructed databases using Excel and Microsoft Power BI.
• Developed an understanding of supply chain dynamics throughout my interactions with carriers, clients, andTMS software

Dallas, Texas, United States

• Developed target lists, build brand awareness, and initiate with clients through various forms ofcommunications
• Leveraged a variety of tools including LinkedIn, ZoomInfo, HubSpot, Gmail, etc. to manage the business development process

Dallas, Texas, United States

• Trained 10 new employees to ensure seamless onboarding process, resulting in a better work environment
• Ensure that the final product matches the company’s quality standards.
• Regularly examine data report to locate and report numbers that are below our companies’ standards.
• Gather employee’s performance report and thoroughly understand the employee’s performance for that week and compare them to previous numbers.
• Receive, pick, store and distribute orders to customers when they arrive.

Plano, Texas, United States

Bachelor'S Degree, Logistics, Materials, And Supply Chain Management

Associate Of Science - As, Business Administration And Management, General