Dylan Sharp Email & Phone Number

Dallas, Texas, United States

- Oversee logistical processes for one of the largest clients in the LTL department. - Utilize TMS to ensure client’s shipments are quoted accurately and make it to their destination without interruption. - Gather and analyze customer and carrier performance metrics in Microsoft Excel and generate reports to provide solutions that fit client’s specific needs. - Audit carrier invoices and dispute billing discrepancies. - Effectively communicate with carriers and customers to solve problems such as lost shipments, missed pickups, and delayed deliveries. - Monitor emails and ensure all clients are responded to promptly and professionally. - Create SOP’s on Microsoft Word for shippers to utilize to streamline day-to-day operational procedures.

- Responsible for the store’s most profitable and rapidly growing department, fulfilling an average of 3,500 online orders daily- Managed 15-30 team members and oversaw that they were performing their duties quickly and efficiently - Strategize with fellow department heads to allocate workers to help fulfill orders when deadlines are at risk- Created weekly supply audits and ordered materials for the department’s success, with shipping times and space for storage considered- Conducted performance reviews for all department team members and empowered them to become prideful in their work by using their strengths and weaknesses to the team’s benefit- Prioritized guest satisfaction and customer experience over all other tasks

Lubbock, Texas, United States

- Executed duties quickly and set the pace for the other department team members- Established and maintained effective communication between team members and management- Greeted and interacted with customers while handling time-sensitive work- Trained new team members and developed them into becoming strong, productive assets for the team- Participated in three store inventories and provided accurate merchandise quantities