Derick Fox Email & Phone Number

Charlottesville, Va, Us

Charlottesville, Va, Us

Woodland Hills, Ca, Us

Helping everyone find their way.

Midlothian, Virginia, Us

• Acted as Charlottesville’s only loan officer for months at a time• Completed onboarding training sooner than expected and finished “LO class” early• Credit counseling and financial literacy – instructor at seminars for prospective buyers• Pro-actively identify, develop and maintain networks of business relationships• Analyzes borrowers’ financial status, credit, and property to determine loan options and programs• Strict deadlines/closings met by effectively communicating with multiple sources/people at a time• Reviewed perspective client’s profiles and advised long and short-term planning and goal setting

• Exceptional reviews and feedback from subcontractors and management • On-boarding completed before expected time frame• Managed over 25 subcontractors across various locations• Managed contracts to ensure compliance with Luck Stone policies• Knowledge and expertise about product production, availability and delivery• Agile customer service skills due to rapidly changing requests• Handled escalated phone conversations due to discrepancies

Charlottesville, Virginia, Us

- browser/website/mobile testing across platforms (Windows/Mac/IOS/Android) - ensure designs are responsive on mobile/tablet/desktop for optimal user experience - oversee client communication during construction of their website- participant in “red lines” — ensure product matches designs that were built - responsible for content migration from previous websites to new ones - assigned daily work to designers and developers - implemented new documentation for User Guides to be created for ever end user- lead on new email communication channel to support inquiries to VibeThink

Charlottesville, Va, Us

- update and deliver executive report — sent directly to Leadership Team - presented high stakes training material at the annual supervisor workshop (Bangkok) - participated as in exam administration specialist during - completed violation/identification reporting-compile thousands of data sensitive reports sent back to CFA Institute from our test centers globally- lead process manager for administration mailing-shipping training material and managing a high end budget for over 250 test centers worldwide- approve securing of exam supervisors to ensure adequate and qualified testing personnel are staffed at over 250 test centers in accordance with CFA Institute‘s policies- oversee the development and management of staffing plans for each test center, including total number of proctors to be secured in their assigned roles- establish and monitor testing personnel compensation per CFA Institute guidelines, historical stat sheets, and specific needs to ensure timely and accurate payment for over 15,000 people- oversee escalated correspondence regarding policies, procedures, and exam day experiences- lead on learning management system implementation process- maintaining Americans with Disability Act database-internal data integrity

Charlottesville, Va, Us

- involved in UAT (user acceptance testing), regression, and deployment testing for outward client system updates- managed deployment of share point enterprise software solution to the global contact center along with other system updates such as web browsers, Outlook, adobe, etc- served as team lead and trainer for CRM, IAM/Unified customer login, cfa program, website navigation, email, and phones within global contact center for over four years- lead for social media operations, working with the director of social media and online products to maintain presence on Facebook, Twitter, LinkedIn, and Instagram- consistently maintained above a98% customer service satisfaction rating- pioneered a new brand strategy for client communications- identify business opportunities to generate sales for CFA Institute by utilizing a five listening to distinguish between B2B and B2C clients to guide them in making informed decisions about the portfolio of products- organize staff scheduling, assess daily volume, and assign daily work- execute specified queries to perform data analysis for other divisions- support construction of workflow models to streamline internal procedures- maintain and analyze Excel spreadsheet for outbound call campaigns- Field customer phone inquiries for a minimum of four hours each day and answer a minimum of 15 customer emails per service hour* Global contact center liaison for IT meetings-health check production lead* Booth ambassador-annual conference-research challenge

Us

- log transaction reports of bugs and resolutions- worked independently to perform IT database system preservation- initiated calls to customers to interpret their problems and provide proper resolutions- research products for proper pricing in distribution- repaired device malfunction’s such as screen, motherboard, keyboard, processor, touchpad, etc - install software per client agreements- virus and malware removal- provided network support- operational knowledge of windows in Mac systems