Michelle Kramer Email & Phone Number

Charlottesville, Virginia, United States

Assisting Underwriters in writing, managing, and servicing new and renewal business to include all lines of commercial environmental insurance. Performing initial reviews of accounts, rate coverage in carrier systems and preparing files for underwriting, as well as policy issuance and endorsement processing. Assisting accounting with billing accounts and collecting payments. Issuing Notices of Cancellation, Reinstatements & NONRs/NOCRs. Following up for outstanding subjectivities. Completing… Show more Assisting Underwriters in writing, managing, and servicing new and renewal business to include all lines of commercial environmental insurance. Performing initial reviews of accounts, rate coverage in carrier systems and preparing files for underwriting, as well as policy issuance and endorsement processing. Assisting accounting with billing accounts and collecting payments. Issuing Notices of Cancellation, Reinstatements & NONRs/NOCRs. Following up for outstanding subjectivities. Completing general administrative tasks and providing reports to Underwriters/management when requested. Attending team meetings and performing miscellaneous duties as assigned. Working in conjunction with Underwriters to provide superior customer service via phone and email in a fast-paced environment. Show less

Charlottesville, Virginia Area

Assisting the Director of Attractions in serving as the liaison between Account Managers, Accounts Payable and sightseeing destinations, through coordinating the process of attraction invoices and effectively managing the payment of these invoices through the Accounts Payable team. To function as a contributing member of the Operations Division through effective communication and assisting others as needed.• Processing and confirm attraction requests accurately and on a timely… Show more Assisting the Director of Attractions in serving as the liaison between Account Managers, Accounts Payable and sightseeing destinations, through coordinating the process of attraction invoices and effectively managing the payment of these invoices through the Accounts Payable team. To function as a contributing member of the Operations Division through effective communication and assisting others as needed.• Processing and confirm attraction requests accurately and on a timely basis.• Maintaining familiarity with sightseeing destinations, entertainment venues, other requested sites to serve as an effective resource for Account Managers and other staff.• Maintaining timely and meaningful communication with Account Managers.• Maintaining effective communication with Director of Attractions.• Proactively researching new sites and attractions and add to Contact Manager once confirmed.• Verifying reports and sending to suppliers on a weekly basis.• Keeping all site / attraction information up to date in Tour Guide.• Filing and processing all invoices based on due dates.• Emailing Account Managers to obtain accurate counts for attractions in order to process invoices if applicable.• Liaison between Director of Attractions and suppliers to purchase additional tickets for late adds and employee ride a-longs when necessary.• Communicating any issues or questions with invoices to Director of Appointments• Processing invoices in Accounts Payable System.• Working closely with Accounts Payables providing them with any additional information as needed• Preparing appropriate financial reports.• Proactively seeking opportunities to strengthen relationships with Account Managers and suppliers through effective communication and a desire to provide exceptional customer service.• Supporting Tour Central with on tour issues for attractions when needed. Show less

Charlottesville, Virginia Area

WorldStrides is a top educational travel company for elementary to graduate students. WorldStrides Discoveries division has over 50 years of history providing students with educational yet fun trips to Washington, D.C., New York, Boston, Florida, Costa Rica, Iceland and Alaska, Hawaii and Nicaragua.In the WorldStrides Discoveries K-12 division, I partnered with Account Managers to plan tours and maximize registrations for our East Coast History and Christian Discoveries products. This… Show more WorldStrides is a top educational travel company for elementary to graduate students. WorldStrides Discoveries division has over 50 years of history providing students with educational yet fun trips to Washington, D.C., New York, Boston, Florida, Costa Rica, Iceland and Alaska, Hawaii and Nicaragua.In the WorldStrides Discoveries K-12 division, I partnered with Account Managers to plan tours and maximize registrations for our East Coast History and Christian Discoveries products. This included building relationships with Program Leaders and assisting them in creating program forms and finalizing room and flight assignments.I also assisted in creating materials for promotional initiatives offered to Program Leaders including Early and Late Registration campaigns as well as during the standard registration periods.Additionally, I tracked and updated the progress of all pre-trip requirements to Account Managers and Program Leaders. In the weeks prior to departure, I prepared all materials Program Leaders needed on tour including cash allotments, tickets, subway/metro passes, flight manifests and meal vouchers. I also supported Program Leaders with promoting their trip through hosting parent meetings, designing flyers/information packets, sending follow-up emails to parents and answering any questions parents may bring to their Program Leader.Additionally I assisted Program Leaders in setting up and using the free website we offer for them to promote their trip, manage room lists and flight assignments and see updates on registrants and payment statuses. Furthermore I troubleshooted any issues with these websites, for example, addressing coding issues, lockouts, and any other issue brought to my attention. Show less

Harrisonburg, Va

-Conducted interviews and coordinated focus groups to compile data for qualitative and quantitative studies on public opinion on and attitudes toward natural resource, fish and wildlife, and outdoor recreation.-Clients included the federal natural resource and land management agencies, most state fish and wildlife agencies, state departments of natural resources, environmental protection agencies, state park agencies, tourism boards, most of the major conservation and sportsmen's… Show more -Conducted interviews and coordinated focus groups to compile data for qualitative and quantitative studies on public opinion on and attitudes toward natural resource, fish and wildlife, and outdoor recreation.-Clients included the federal natural resource and land management agencies, most state fish and wildlife agencies, state departments of natural resources, environmental protection agencies, state park agencies, tourism boards, most of the major conservation and sportsmen's organizations, and numerous private businesses. Show less

Harrisonburg/Charlottesville, Virginia

-Provided support to Ad Sales teams, clients, and sales partners. -General office duties including maintaining office supplies, coordinating with vendors, answering phones and scheduling meetings.-Assisted with presentations, generating and verifying sales orders, financial and sales reports and troubleshooting day-to-day problems. -Researched, developed, and maintained databases of advertiser, ad agency, sales partner contact information, programming grids, quarterly highlights… Show more -Provided support to Ad Sales teams, clients, and sales partners. -General office duties including maintaining office supplies, coordinating with vendors, answering phones and scheduling meetings.-Assisted with presentations, generating and verifying sales orders, financial and sales reports and troubleshooting day-to-day problems. -Researched, developed, and maintained databases of advertiser, ad agency, sales partner contact information, programming grids, quarterly highlights, and key household and demo ratings. -Generated reports for clients purchasing digital advertising to inform them of important statistics for their digital campaigns which include banner ads, static impressions and in-banner videos. Data analyzed and delivered to clients include the number of impressions delivered, percentage of completed views and click-thru rates.-Coordinated on-site/off-site events such as luncheons, group events, and focused sales events. -Performed administrative duties i.e. filing, creating and processing orders and revisions as well as participate in sales meetings, training programs, and conferences Show less

Harrisonburg, Va

-Consulting, advising and educating customers regarding their services and billing in a retail location. -Taking payments, setting up or disconnecting services, and switching out equipment as necessary. -Preparing nightly deposits and general office duties including filing financial materials and documents.

Staunton/Harrisonburg Va

-Creating the ultimate customer experience while achieving sales quotas. -Use best practices in store, and in the community to drive sales in local consumer and small business markets.-Find the ultimate wireless solution including devices and price plans for every customer. -Maintain extensive and current knowledge of wireless products and competitors. -Keep up to date with VZ Learns trainings and required corporate data and device certifications.Achievements:… Show more -Creating the ultimate customer experience while achieving sales quotas. -Use best practices in store, and in the community to drive sales in local consumer and small business markets.-Find the ultimate wireless solution including devices and price plans for every customer. -Maintain extensive and current knowledge of wireless products and competitors. -Keep up to date with VZ Learns trainings and required corporate data and device certifications.Achievements: Consistently ranked among the top sales representatives in the Harrisonburg location. Ranked higher than the zone average in gross adds, contract renewals, small business contracts, accessory take rate, tablet sales, net promoter score, and set up and go. Also received recognition the July 17, 2011 Promoter of the Day for Zone 11. Show less

Verona, Va

-Coordinating and implementing public relations campaigns for fundraising events and food drives. -Visiting agencies and promoting campaigns in the community through relationships with media. -Writing press releases, media alerts, public service announcements and newsletter articles.-Designing promotional materials including fliers and fundraising brochures.-Working with the Grants Coordinator to research and write grant requests to fund programs. -Designing and maintaining the… Show more -Coordinating and implementing public relations campaigns for fundraising events and food drives. -Visiting agencies and promoting campaigns in the community through relationships with media. -Writing press releases, media alerts, public service announcements and newsletter articles.-Designing promotional materials including fliers and fundraising brochures.-Working with the Grants Coordinator to research and write grant requests to fund programs. -Designing and maintaining the BRAFB Facebook and Myspace pages. Show less