* Directs and oversees day to day project operations through effective leadership and efficient management of team leads and support teams.* Ensure delivery of all client KPIs and targets.* Motivate and effectively performance manage team leads* Provide direction, mentoring, coaching, and leadership support to all direct reports and identify any knowledge and competency gaps for training and improvement* Ensure proper staffing levels relative to call volume forecast &… Show more * Directs and oversees day to day project operations through effective leadership and efficient management of team leads and support teams.* Ensure delivery of all client KPIs and targets.* Motivate and effectively performance manage team leads* Provide direction, mentoring, coaching, and leadership support to all direct reports and identify any knowledge and competency gaps for training and improvement* Ensure proper staffing levels relative to call volume forecast & capacity plan in coordination with the concerned functional units for staff hiring, training and deployment.* Ensure Adequate staffing of high skilled and qualified workforce across all roles and functions.* Host internal and external Business reviews on regular basis and present operational performance, clearly communicate insights, ensure all operational concerns are addressed* Maintains good working relations with clients and serves as the customer's primary point of contact creating open and effective communications regarding all aspects of the program.* Anticipate client needs proactively and translate requirements into executable action plans with clear objectives, goals and timelines.* Maintains a high level of morale and productivity within the programs, to lead by example and cultivate a positive workplace environment that promotes company culture.* Metric-driven, analyzing, and reporting on team productivity and delivery of targets to the Head of the department; Show less

• Assisting on building up Partnership Concierge support team in APAC as a region.• Working closely on daily basis with program managers, product managers and various XFN teams; communicating and coordinating as a daily duty to ensure the program operates smoothly.• Involving in all initiatives launching, set up SOPs, Knowledge Base building, case handling procedures, agents daily work duties, administrative rules and regulations etc.……• Preparing business review presentation decks,… Show more • Assisting on building up Partnership Concierge support team in APAC as a region.• Working closely on daily basis with program managers, product managers and various XFN teams; communicating and coordinating as a daily duty to ensure the program operates smoothly.• Involving in all initiatives launching, set up SOPs, Knowledge Base building, case handling procedures, agents daily work duties, administrative rules and regulations etc.……• Preparing business review presentation decks, responsible for presenting the business scorecard to stakeholders.• Responsible on forecasting in headcount, manpower issues, taking care of recruitment of new team members.• Participated in building up the Facebook APAC gaming client support team with 4 sub-teams (Indonesian, Vietnamese, Thai and Philippines) to provide and maintain a great client experience to Facebook gaming creators, gaming agencies, publishers, media partners, instant gaming developers and Facebook internal account teams. Show less

- Helping the team to provide in-depth functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries.- Helping the team identify queries that need to be escalated to the tier 2 teams and how to escalate them in an efficient and effective manner. - Liaising with other product or support teams to resolve requests or issues in a timely manner. - Developing and maintaining product and industry knowledge, and business and professional… Show more - Helping the team to provide in-depth functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries.- Helping the team identify queries that need to be escalated to the tier 2 teams and how to escalate them in an efficient and effective manner. - Liaising with other product or support teams to resolve requests or issues in a timely manner. - Developing and maintaining product and industry knowledge, and business and professional skills.- Providing feedback that will help training team in delivering new hire and refresher trainings. - Working together with tier 2 support teams on reviewing knowledge base content.- Acting as the primary knowledge resource for a product/service and use this knowledge to raise process and/or procedure improvement opportunities to supervisor.- Assisting the team leader in functional or administrative duties.- Performance management: coaching, performance development and mentoring to team members. Show less

- Providing B2B solutions, troubleshooting and education related Core AdsTools for big advertisers and agencies in the Asia Pacific region.- Handle Operational related request for products (Page, Business Manager,Ads).- Handle Finance related request for products such as: credit lines, credit cards, invoicingcredit, etc).- Bug troubleshooting related to Ad Appearance/Behavior, Ad Delivery, Ads Manager and Metrics.- Provide 1:1 support on Facebook Marketing Platform… Show more - Providing B2B solutions, troubleshooting and education related Core AdsTools for big advertisers and agencies in the Asia Pacific region.- Handle Operational related request for products (Page, Business Manager,Ads).- Handle Finance related request for products such as: credit lines, credit cards, invoicingcredit, etc).- Bug troubleshooting related to Ad Appearance/Behavior, Ad Delivery, Ads Manager and Metrics.- Provide 1:1 support on Facebook Marketing Platform to internal and external clients.- Mentor new hire on the Job Training.- Provide feedback on training materials.- Monitor a new support request to ensure SLA is met. Show less

- Deliver excellent customer service & manage customer needs.- Assist Team Manager to prepare certain emails templates in English and Vietnamese as well asinternal translation of documents, procedure.- Worked as team buddy to assist new-comers to get to know to systems and procedures.- Take ownership of issues and concern needs of customers and business partners.

- Consult and assist foreign investors to get investment certificates in Vietnam- Hosting the company seminars to broaden company brand name and attract more international investors- Organize & Participate in Seminars, Networking event for the company.- Preparing legal contracts in Vietnamese & English.- Conduct presentation about company to foreign investors- Managing Google Adwords to promote brand image, increase the availability of company name on search engines.

- Guide and train junior cabin attendants.- Assist Head of Cain Crew department in translating handbook and documents from Vietnamese to English and vice versa.- Ensure safety and security of all passengers.

• Coordinating microfinance tours to project site in Hoa Binh province, including introducing the organization model to tourists, facilitating conversations between Vietnamese host families and tourists, and other logistical arrangements• Assist with other post-tour duties, including liaising with tourists• Write up tour reports and update notes on borrowers (host families) based on the information exchanged during the visit• Conduct family background assessment according to the… Show more • Coordinating microfinance tours to project site in Hoa Binh province, including introducing the organization model to tourists, facilitating conversations between Vietnamese host families and tourists, and other logistical arrangements• Assist with other post-tour duties, including liaising with tourists• Write up tour reports and update notes on borrowers (host families) based on the information exchanged during the visit• Conduct family background assessment according to the organization’s micro loan disbursement policies • Provide supports and consultancy with local farmer in their basic financial planning • Provide administrative assistance in the office, including prepare reports and translate relevant documents requested by project coordinator Show less

• Prepared and completed room and restaurant bills • Dealt with booking by phone, face-to-face, email• Administered all reservations ,including invoicing and cancellation• Liaised with other departments of hotel• Helped check guests in and out• Handled guest complaints• Managed and settled petty cash• Answered queries regarding the hotel's services