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Deric Lee is listed as Happiness Engineer at Automattic, a with 1056 employees, based in Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. AeroLeads shows a matched LinkedIn profile for Deric Lee.
Deric Lee previously worked as Application Support Engineer at Servicerocket and Support Engineer (Intern) at Servicerocket. Deric Lee holds Bachelor Of Computer Science, Computer Science from Multimedia University.
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Fast learner, technical geek and user support specialist.
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Kuala Lumpur, Malaysia
* Provide 24/7 support via live chat, tickets, forums, and one-on-one screenshare sessions.* Helping people use Automattic's products such as Jetpack, Akismet and VaultPress.* Troubleshooting, investigating, and creating detailed bug reports.* Collaborating with team members around the world.
Kuala Lumpur, Malaysia
Extended Support Team – Atlassian Support Provide technical support to Atlassian customer on the Atlassian DevTools suite. Products include Bitbucket Server (formerly Stash), Bitbucket Cloud and Bamboo. Communicate with customers via service desk (JIRA), phone calls and screen shares. Perform troubleshooting and testing to reproduce issues faced by customers. Skills acquired includes JVM troubleshooting, SQL, UNIX and logs parsing. Prepare detailed bug reports to assist developer in delivering the fix. Think on how to further improve the products by writing feature and improvement requests. Write public facing knowledge based article. Work with global teammates from Sydney, Amsterdam,Austin and San Francisco. Maintain constant communication via chat (HipChat) and video conferencing. Organize training and brownbag sessions for internal knowledge transfers Handle internal escalations of Bitbucket Cloud Pipelines related issues. Involved in leadership and management meetings as the local team lead representative in Kuala Lumpur. Run analytics and reports to measure weekly performance. Perform NPS and CSAT reviews to ensure that customer satisfaction is met.
Kuala Lumpur, Malaysia
Provide technical support to customer of ServiceRocket (formerly Customware Asia Pacific) Atlassian add-ons such as Scaffolding, Reporting, Composition and Salesforce JIRA connector. Troubleshoot and reproduce issues to prepare bug reports for development. Setup and administrate JVM test instances of JIRA and Confluence. Write and update public facing product documentation.
Other employees you can reach at automattic.com. View company contacts for 1056 employees →
Benjamin E.
Colleague at AutomatticFukuoka, Japan
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JB
Jonathan Bossenger
Colleague at AutomatticCity Of Cape Town, Western Cape, South Africa
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CD
Chris Diehl
Colleague at AutomatticMaple Ridge, British Columbia, Canada
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JM
Jarosław Morawski
Colleague at AutomatticWroclaw Metropolitan Area, Poland
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Scott Stevens
Colleague at AutomatticAdelaide, South Australia, Australia
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CT
Carolina Treviño De Alba
Colleague at AutomatticMonterrey, Nuevo León, Mexico
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BR
Brian Rak
Colleague at AutomatticPiscataway, New Jersey, United States
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RN
Rina Nazrina
Colleague at AutomatticBali, Indonesia
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BJ
Brad Jorsch
Colleague at AutomatticBurlington, North Carolina, United States
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OB
Olga Bulat
Colleague at AutomatticCanada
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Activities and Societies: Boy Scouts, Leo Club
Quick answers generated from the profile data available on this page.
Deric Lee works for Automattic.
Deric Lee is listed as Happiness Engineer at Automattic.
Deric Lee is based in Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia while working with Automattic.
Deric Lee has worked for Automattic and Servicerocket.
Deric Lee's colleagues at Automattic include Benjamin E., Jonathan Bossenger, Chris Diehl, Jarosław Morawski, and Scott Stevens.
You can use AeroLeads to view verified contact signals for Deric Lee at Automattic, including work email, phone, and LinkedIn data when available.
Deric Lee holds Bachelor Of Computer Science, Computer Science from Multimedia University.
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