Bringing over 20 years of experience in hospitality, I thrive when leading teams in a fast-paced environment to drive the guest experience by delivering best-in-class guest services. Strategic. Laser-Focused. Growth-minded. Culture Champion. Hospitality Leader. Guest Advocate. As a Senior-Level Hospitality Director, I spearhead operations, teams, and profitability for large hospitality companies, resorts, and clubs. With strong organizational skills and a growth mindset, I've catalyzed change to catapult organizations to the next level. Earning a reputation as a hands-on, dynamic, and charismatic leader, I've cultivated best-in-class teams to drive efficiency and effectiveness while sustaining superior hospitality by attaining the highest level of quality, guest satisfaction, and exceptional member experiences. Highlights from my career include:✓ Achieving the lowest employee turnover in the company for 4 out of 6 years ✓ Administering a club operations budget of $12M while overseeing numerous capital projects ✓ Launching 5 successful restaurants for one of the fastest-growing restaurant groups in the country ✓ Devising and rolling out a model safety program adopted across the brand ✓ Training hundreds of employees in standard operating procedures, guest services, and best practices ✓ Generating over $1M in 3 years by launching a new wine program from the ground up Specialty areas include:Leadership & Management, Hospitality Industry, Operations Management, Strategic Planning, Budget Administration, P&L Accountability, Revenue Growth Efforts, Team Supervision, Policies & Procedures, Employee Culture, Team-Building Initiatives, Training & Coaching, Performance Management, Reporting & Documentation, Branding & Marketing, Safety Program Development, Industry Best Practices, Corporate Communications