Software Education consulting for B2B tech companies supporting admins, users, and other key stakeholders to drive customer adoption, retention, and increase revenue. Specialize in helping fast-growing business-facing SaaS companies engage their customers, drive subscriptions, and accelerate their acquisition funnels through Customer Education.Strategize and execute Customer Education programs to drive revenue by educating new customers in target markets. Develop organizational strategic planning and Learning and Development budgets. Lead teams to execute customer marketing campaigns centered on education. Manage product marketing campaigns to generate leads and opportunities and drive revenue. Work cross-functionally with Customer Success, Customer Support, Sales, Marketing, and Product teams to align around revenue outcomes.Created and executed the customer education strategies for leading software companies including Gainsight, acquired by Vista Equity Partners for ($1.1 Billion), Outreach (Raised $490 Million), and ServiceRocket (fast-growing software services company with customers like VMware, Docker, Cisco, and more).

CELab is an industry-leading podcast that focuses on shaping and defining the emergent field of Customer Education. Together with my co-host Adam Avramescu (Ex Slack, currently VP of Customer Education at Personio), we discuss customer education topics at length and interview leaders in the SaaS market who share their perspectives on the discipline.Listen to the show in the link: https://customer.education

As Director of Customer Education for ServiceRocket’s premium Managed and Professional Services, created the world’s leading “Customer Education as a Service” program for fast-growing technology companies like VMware, Docker, Qantas, and Cisco. Providing global training for Atlassian products and services to thousands of learners. Delivered scalable educational and enablement strategies to help customers drive successful business outcomes such as: Delivering ROI, mitigating churn, driving platform adoption, and creating outstanding customer experiences. Key accomplishments:• Designed, developed, and delivered Customer Education services to leading software organizations like Docker, Cisco, VMware, and others.• Created/hosted the “Working Out Loud” podcast to elevate thought leadership for the Customer Education market.• Facilitated monthly customer education strategy workshops, both private and public, to a wide range of education professionals• Developed and owned Customer Education as a Service GTM Strategy: Concept, pricing and packaging, testing, and execution• Led Sales and Sales Support efforts for educational products and services• Redeveloped ServiceRocket’s Atlassian Training Services program, growing the ATP-certified trainer pool and expanding global sales• Provided Instructional Design services to customers within software, government, retail, and other market verticals.

As the Head of Customer Education atOutreach, developed a full-spectrum Customer Education organization, driving customer success, adoption, and retention, while generating top of funnel interest in Outreach’s products and services through education offerings. Strategized and delivered both On-Demand to reach customers at scale and customized learning experiences for Enterprise accounts. Built and scaled the Customer Education team to nine people trainers and instructional designers, developed process and controls to expedite delivery while meeting high quality standards, redeveloped all foundational educational material. Launched an innovative Certification program to address the needs of our more technical users. Key accomplishments:• Redeveloped and improved Outreach University, with > 200% increase in adoption and a complete rate of over 57%• Developed and launched high-stakes Outreach Administrator Certification program• Implemented digital credentialing (badging) program, further providing lift to program adoption• Rapidly transitioned away from on-site, heavily instructor-led training to Virtual programs during COVID-19• Deployed Train-the-Trainer program to help scale live training via partners and customer enablement teams

As Director of User Enablement, built a Customer Education program to empower Business users to learn how to use, adopt, and become raving fans of Azuqua, a leading platform for Digital Transformation.. Built an extensive thought leadership program with courses, Podcasts, Webinars, and other channels to reach target users

As Gainsight’s founding Head of Customer Education, built and scaled the Customer Education program to help Customers, Partners, and Team Members successfully adopt and become evangelists for Gainsight. Strategized and built LMS training program, onsite trainings, and virtual training. Developed and deployed foundational training curriculum about Gainsight's product. Built Administrator training to drive customer retention through Admin success. Spoke on podcasts and at industry conferences including The Business of Customer Education (BOCE), Gainsight Pulse, and others about how to build a world-class Customer Education program. Gainsight was acquired by Vista Equity Partners for $1.1 Billion.

Teaching as an Adjunct for Video Game Development at The University of Missouri - St. Louis (Information Sciences Department).

IT Project Manager focused on Enterprise Security. Engaged in multiple projects ranging from software implementation of Identity Management, Single Sign-On, Enterprise-Grade File Sharing Applications, PCI Compliance, and many more initiatives. Successfully executed a knowledge transfer project and inception/elaboration engagement using Daugherty’s proprietary “RPM” methodology at Hudson’s Bay Corporation.

Taught as an Adjunct at Webster University with primary focus on Video Game Theory and Design. I believe that the worlds of business and science can learn much from what others have perceived as idle games, and direct and encourage students to recognize video games as a serious profession.Developed the curriculum for the BA in Games and Game Design, launched in 2015.

Served in multiple capacities ranging from IT Operations to Computational Chemistry. I lead projects directing corporate website implementation to improving streamlining IT business processes around sales (Salesforce) and financial needs (Epicor). In my role as an Associate Scientist I leveraged WinNonLin and other Certara Products under the Pharsight brand, performing PK/PD analysis and modeling to support preclinical and clinical studies.Functioned as the DBA for SQL Server 2005 and managed many projects ... from helping to re-architect the Certara Website to implementing new technologies. In my tenure at Certara I served in multiple capacities ranging from IT Operations to Computational Chemistry. I lead projects directing corporate website implementation to improving streamlining IT business processes around sales (Salesforce) and financial needs (Epicor). In my role as an Associate Scientist I leveraged WinNonLin and other Certara Products under the Pharsight brand, performing PK/PD analysis and modeling to support preclinical and clinical studies. I functioned as the DBA for SQL Server 2005 and managed many projects ... from helping to re-architect the Certara Website to implementing new technologies.

Provided promotional and educational consulting for other gaming companies, including Event Management, Information Technology Services (Networking and Server Administration), and Web Development.Clients include: Blizzard, Major League Gaming (MLG), EA Games, NVIDIA, the US Army

Work for Customer Direct in Chesterfield, MO. Ruby on Rails development, Javascript, AJAX, and HAML.

On behalf of Robert Half, I worked as the Project Manager for the Interactive Web Department of Avatar Studios. Efficiently managed 15-20 concurrent web interactive projects with a small team of developers for high-profile clients such as Anheuser-Busch, MetLife, Premier Bank, Elsevier, and many others.

This position was a great opportunity to be integral to the a new start-up position ... a rare opportunity for most.Initially I began this position and was in charge of developing a functional desktop client and implementing the initial framework for the website, integrating the front and back end of the system as well as tying into an e-Commerce system.Later, my position developed towards outreach efforts where I worked to create online events and set up promotional kiosks, and ran activities at Quakecon and CPL. As a part of this, I worked to implement the network and directed BYOC at CPL Summer 2007.

Directed and developed infrastructure for the Corporate Tripos Website ranging from Customer Support to Marketing.

Worked with Tripos customers to support SYBYL, SARNavigator, Benchware 3D Explorer, and many other products. Featured as the primary Linux support specialist for SYBYL and developed Tripos' online Customer Support Portal.

Responsible for Integration and Validation of Computer Systems, CGMP and 21 CFR Compliance of Computer Systems, and development of plant LIMS system, Chromatography Data Systems, and other laboratory computing systems. Lead two departments, the LIMS (Laboratory Information Management System) Team and the Plant Labeling Department.Initially began work in this Department as a Technical Analyst, working to oversee the installation of TotalChrom (an analytical data package for R&D and Quality Laboratories) and POMS (an Execution Management System for the Plant). Worked with IT, Quality Assurance, Regulatory Affairs, and R&D on implementation and validation.

Formerly Mallinckrodt, I worked for the Central Stability Group doing interval testing of various pharmaceuticals via HPLC and other standard protocols.