Responsibilities include assisting other developers work through difficult and critical issues, providing data analysis, maintaining data feeds, applying updates and setting up user permissions for payroll\benefits application and optimizing existing processes to increase performance and provide accurate results.• SQL Development and coding/rewrites for optimization, testing and production.• Data analysis and research to evaluate data, ensuring correct results.• Numerous data exports and package creation in SSIS that captured and reported any known exceptions allowing only error free data to be included in the final output.• Developed an automated 834 EDI translator using C#.NET used to create and validate HIPA compliant files that provided secure and accurate feeds to external vendors.• Researched and resolved various ASP.NET issues as needed on the company’s various websites.• Modified\created various SSRS reports that included built in grouping and totaling options that provided the end user with formatted results to meet individual needs resulting in higher customer satisfaction.• Performed system maintenance including installing Back Office and Web upgrades, setting user permissions and access levels, working with vendor and applying patches for emergency fixes on the company’s third party payroll\benefits system, HRPyramid to ensure stable and efficient operation.

Supported all internal business systems. Responsible for on boarding new clients, providing data analysis, developing new applications, and optimizing existing processes to be automated and increase business productivity.• Enhanced the claim importing process from 8.6M rows a year to 32.7M rows per year by converting manual data entry claims to electronic claims greatly increasing the quality of the data while reducing work force resulting in a eight hundred percent reduction in claim processing costs.• Developed new Data Acquisition process that monitored for and automatically consumed numerous unique data feeds from various sources, refined data as needed, and exported to various layouts to be easily consumed by external systems. Application processed over 50 M rows in first year generating a high profit and low future overhead.• Optimized several existing business applications that required manual intervention or were resource intensive, by streamlining the process to be automated and\or use less resources resulting in higher productivity and lower operating expenses.• Created numerous complex reports and stored procedures to meet business requirements and customer needs providing complete data analysis to all users.• Provided database support to all business units, responsible for identifying, analyzing and resolving defects, bugs, and\or clients concerns in a timely manner resulting in higher client satisfaction.• Generated and modified documentation related to process flow, training materials, and best business practices, trained co workers which help establish company guidelines and enhanced support.

Supported over 40 products and acted as Product Specialist for Self Service Central, Galaxy Profile, Profile DMA, NSI Plus, LMRS, Stellar and Test Market DMA.• Added value for several media clients by assisting with report creation, troubleshooting, and resolving complex issues. • Informed agents of all new and existing product developments resulting in heighten client service excellence.• Composed, reviewed, and was responsible for approving all content for the external client support knowledgebase to ensure accuracy and maintain a uniform look and feel that promoted a positive company image.• Created product documentation, training materials, presentations; trained agents’ and developers to improve support and establish client mutuality.• Acted as liaison between Product Management, IT, Marketing, Production, and Product Support in communicating defects, bugs, and\or clients concerns to ensure proper resolution. • Assisted in product development by participating in update meetings, creating most efficient program flow, developing test plans, testing various applications and taking part in the software certification process. • Created various databases to be used in Client Support to increase productivity and ease in assisting clients.• Received outstanding feedback from clients for going above and beyond expectations resulting in contract renewals and purchasing additional services.• Recognized with multiple awards for outstanding performance and dedication.