Derreck Haynes Email & Phone Number

West Farmington, Oh, Us

West Farmington, Oh, Us

Middlefield, Ohio, United States

Managed end-user support and administered applications for the bank, including appropriate communication, expectation setting, and feedback processes.Manages a team of four technicians supporting over 200 employees in a hybrid work-from-home environment both staff and supported employeesDevelop relationships and contact procedures with pertinent external vendors.Direct, monitor, develop and appraise the performance of direct reports and assist with resource planning efforts of the IT team, including staff allocation plans and budgeting efforts.Assist in managing and prioritizing bank technology projects, service requests, and task efforts, ensuring timely, accurate responses. This may include facilitating Project meetings, working with project coordinators, and coordinating Training delivery as appropriate.Write, maintain, and communicate policies and procedural guidelines for using elements of the computing environment as well as assure resiliency and regulatory compliance.Ensures regulatory examination changes, controls, and compliance reviews are carried out in a timely manner; efforts are effectively implemented, communicated, and documented; and guide departmental compliance and exam efforts as required by regulatory and audit requests.Facilitate appropriate maintenance, licensing, and inventory tracking and monitoring of IT assets, as well as outputs utilized by IT staff and other support areas, with reporting available as needed.Monitor and schedule support activities to ensure timely, accurate responses with adequate consideration given to relevant business or technology concerns and priorities.Maintain competent expertise and knowledge of systems requirements and regulatory issues. Keep up-to-date on technology and compliance evolution and work with other management resources to assess and mitigate potential impacts to the bank.

Middlefield, Oh

Currently responsible for the administration and direction of the Bank's training program by providing creative and effective instruction to its personnel on a diverse range of subject matter. Schedules, conducts and facilitates blended learning programs, classes, seminars, sessions and workshops and maintains related training support materials. Additionally provides assistance and support to all departments in implementing and maintaining applications and processes. Goal of this position is to make sure applications and processes are working as efficient as possible along with providing the proper training to the end user.

Middlefield, Oh

I currently work as an IS Support Representative at The Middlefield Banking Company.Provide direct and telephone support to bank staff with respect to bank's software applications, equipment and networking. Work with vendors and various outside professional information technology organizations in the maintenance and installation of network equipment, software and accessories.Work with the IT Administrator to set-up new computers through BootImg, ImgCapture, as well as, set administrative rights on computers, update software, install needed programs. Assist IT Administrator in the event of a technology emergency or breach of confidential information. Perform, as assigned, maintenance of communication points within Bank. Assist with disaster recovery activities. Create and setup new employees with proper network access and application access. Perform maintenance on end-user accounts.Worked with SVP/Operations Administrator toward Product development and enhancement. Strategic planning toward update of product line for customers.Worked as Lead Project Manager for both Front Counter and New Account opening programs implementation, installation, and training. Worked with SVP/CFO, AVP/IT Administrator, SVP/Operations Administrator, VP/Regional Branch Manager, AVP/Bookkeeping Manager, VP/Risk Officer, Compliance & CRA officer, in coordination with Administrative setup, program’s scope planning, implementation, and training. Worked with end-users ensuring needs were met. The program required software setup and administrative training. Worked with both Harland Financial Solutions and Fiserv ensuring all Bank information, accounts, and images met necessary requirements. Trained Bank’s employees (70+) on the new software and hardware needed to perform customer and Bank transactions. Work as an Administrator ensuring updates and general maintenance is performed to ensuring program’s efficiency and hardware are maintained.

Middlefield, Ohio, United States

Handle customer transactions, assist in branch marketing, coordinate foreign/US cash shipments and pick-ups, order supplies for branch, assist in customer account openings. Ordered products for customers, performed account maintanence on customer accounts. Peformed audits on vault/atm/tellers.

Organized and set up varsity sporting events such as Men's and Women's Basketball, Baseball and Softball. Worked with teams to organize the preperations of these events in a timely fashion.

Master Of Management, Management, 3.36

The Master of Management degree program promotes the development of management competencies through the practical application of theory.

Bachelor Of Arts, Management, 2.5