Derrick Bates Email & Phone Number

United States

★ Retained on a two-year contract to support the merger between TD Bank and First Horizon Bank, with the role ending early due to the termination of the merger.★ Developed a program for the integration of over 92,000 networked devices from First Horizon Bank into TD Bank systems. On a weekly basis, provided a status report for senior leadership.★ Proposed new technical designs that would have captured $465,000 in annual savings.

United States

★ Managed software application development projects, supervising four business analysts. Worked with implementation teams to coordinate the release of new applications and upgrades.★ Defined user stories in Azure DevOps that defined business requirements and outlined required application capabilities.★ Planned, designed, and implemented new systems and enhancements in line with Agile Scrum methodologies. Established a weekly status meeting that eliminated 30% of project delays.★ Served as a liaison between the development team and business stakeholders across IT, Risk, Treasury Operations, Strategy, Product Management, Reporting and Analytics.★ Managed vendor performance to improve implementation timelines by 20% while enhancing vendor accountability by 15%.★ Partnered with NCR and the Consumer Banking division to rectify erroneous contracts and discontinue underused ATMs, leading to over $150,000 in savings annually.

Metairie, Louisiana

★ Managed 13 direct reports dedicated to the design, implementation, and ongoing support of software applications used by over 3000 employees.★ Gathered business requirements in order to develop technical specifications for the development of business applications that included ERP and CRM systems.★ Credited with eliminating redundant weekly meetings across 10 business units.★ Improved project success by 25% by improving communications with the PMO.★ Established a peer review program that identified and resolved bottlenecks, leading to a 50% increase in team efficiency and a 35% increase in project completion cycles.

Metairie, Louisiana, United States

★ Sourced and engaged the resources required to build and support new software applications through partnerships with the PMO, technology teams, and vendors.★ Orchestrated a $7M, three-year initiative to design and deploy a Current Expected Credit Losses (CECL) model in compliance with FASB guidelines★ Saved $100,000 by transitioning the Risk and Balance Sheet management system from Bancware to Empyrean

Metairie, La

Member of the application development team with eight other members, including an IT manager, a lead developer/analyst, two senior IT developers/analyst, and four IT developers/analyst. Performed analysis, error resolution, testing, and business unit system development and integration. Collaborated closely with vendors to support the call center, customer service and the pharmacy department IT systems.★ Redesigned file automation processes to meet new project requests from the pharmacy line of business; Implemented Crystal reports for on-demand reporting, reduced response time to audits, and saved 10 hours per week of manual work★ Maintained and supported an in-house developed HR employee review and the pharmacy’s provider track applications utilizing .NET MS Visual Studio to update, optimize code, and debug errors★ Developed stored procedures for quarterly audits that reduced errors by 15%, improved accuracy, and significantly reduced turnaround time by 25%

New Orleans, Louisiana, United States

Directed a team supporting 500+ end users, delegating tasks to meet short- and long-term goals and project deadlines. Managed automation, upgrades, maintenance, and support of SQL, DB2, and IBM reporting environments. Key accomplishments include:★ Coordinated implementations of an upgrade project of 50+ peripheral applications critical to bank operations.★ Key player on the Advanced Disaster Recovery Team to ensure bank system recovery at SunGard Data Center in Scottsdale, Arizona.★ Increased application uptime by 35% by establishing a daily application check list.★ Implemented cross-training programs to ensure disaster recovery preparedness.