• Own, refine, and drive critical IT projects and operations globally and locally in our New York City office• Proactively identify and prioritize areas for improvement, design and implement strategic solutions• Configure, install and maintain all office technical equipment, including laptops, printers, monitors, Meeting Rooms and other IT peripherals• Manage hardware (such as user endpoints (MacOS, Windows and Linux), servers, printers, networking ,etc.) including vendor… Show more • Own, refine, and drive critical IT projects and operations globally and locally in our New York City office• Proactively identify and prioritize areas for improvement, design and implement strategic solutions• Configure, install and maintain all office technical equipment, including laptops, printers, monitors, Meeting Rooms and other IT peripherals• Manage hardware (such as user endpoints (MacOS, Windows and Linux), servers, printers, networking ,etc.) including vendor relations.• Provide support to Capitolis employees around the world: respond to IT support tickets, troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remote• Manage and refine the staff onboarding and offboarding processes in all systems (Provide employees with first-level contact and support, user account management, email system, Internet access, office systems, installation of new computers, etc.)• Ensure that IT security audits are conducted periodically and ad-hoc as needed• Provide network assistance: LAN, Wireless, VPN• Act in alignment with user needs and system functionality Show less

• Oversee up to 500 users across NJ, NC, and CA regions as well as globally, including Ireland and Japan.• Led O365 migration digital transformation project from on-premises systems, including equipment & user profile setup.• Contributed to iPad rollout and upgrade for sales team of 200 users, training non-technical partners on new features.• Leveraged Python for application development and writing programs focused on optimizing existing business processes.

• Directed team of 98 employees through daily call center operations supporting over 100+ regional doctor’s offices.• Assessed and adapted services & strategy to ensure patients had timely and affordable access to required treatments.• Monitored program goals & tracked key performance indicators to enable business leaders with data-driven decisions.

• Delivered superior customer service by providing bus tracking, paratransit, and special service schedules to riders.• Addressed customers with special needs and collaborated with operating partners to provide personalized services.• Analyzed records and schedules within a database to ensure accurate information was provided to customers.

• Managed facilities maintenance and trouble tickets to ensure smooth and streamlined daily operations.• Reviewed accounts payable and reconciled invoices to control and match operating expense details.• Coordinated service schedules and training for staff to advance team development initiatives.

• Oversaw technical teams on new cellular tower builds for Verizon across IN, VA, CO, and Northern CA regions.• Deployed technicians to troubleshoot and repair fiber cables for Verizon, ATT, Crown Castle, and Comcast.• Optimized project budgets ranging from $10k up to $100k+, including supplier negotiations and inventory tracking.