Derrick Chua Email & Phone Number

• Support the management, operations and enhancement of the CREST Shared System (SSC) with emphasis in the Human Resource and Technical domain, and the provision of services to the 7 CREST agencies by the vendor in accordance to the Service Level Agreement (SLA) and other contractual requirements.• Manage and evaluate new requests and projects from agencies, and synergising with other agencies requests; authorise changes arising from service requests to be implemented in the system.• Enforce contractual commitment of the vendor, negotiate with vendor on scope issues and ensure delivery of the services and change requests to the agencies.• Enforce necessary processes, infrastructure/security and quality requirements; plan and implementation upgrades with the vendor in accordance to Government policies, roadmap and architectural requirements.• Manage the planning and execution of the yearly Disaster Recovery exercise.• Manage agencies' expectations, and help resolve conflicts and issues that may arise between the vendor and the agencies.• Support SSC in major CREST initiatives (e.g. agency restructuring) or enhancements from business case preparation (if applicable), procurement to implementation.

• Work with management on project proposals, bids, contracts, estimates, and schedules.• Manage project communications.• Evaluate vendor services, products and equipment.• Wrote Tender Requirements and prepared the publishing of tender notice for the Learning System.• Gathered user requirements and analysed and refined existing Teaching & Learning processes.

• Led project planning, scheduling, monitoring, and reporting activities for various projects.• Facilitated needs assessment and the development of recommended project control solutions to be used for planning, scheduling, and tracking projects through integration of various Project Management tools.• Controlled project requirements, scope, and change management issues.• Undertook status review meetings among project team members and users.• Worked with management on project proposals, bids, contracts, estimates, and schedules.• Evaluated vendor services, products and equipment.

China

• Led and managed the Mercury Centre of Excellence, setup as a China Global Delivery Centre for the General Electric (GE), to provide end-to-end testing services, test automation, certification testing and test process consulting, and established and maintained liaison with other global delivery teams in India and Mexico.• Directed the time management, quality management, human resource management and risk management and managed the P&L of multiple projects for the GE in the US and Europe regions.• Responsible for service quality, service delivery performance and drove service excellence.• Established effective project communication plans and presented timely to management, the client and team members, on project status and milestones.• Developed people and supported organizational learning and development.

China

• Led and managed 8 medium sized Financial and HR related projects yielding more than USD2.4 million of annual revenue. Managed cost, schedule, and service deliverables and worked closely with individuals and teams to achieve client satisfaction targets.• People managed about 70 staff in both Dalian and Chengdu that encompassed the tasks of recruitment, management, and providing ongoing support and direction for the staff.• Explored business growth opportunities with Business Area Managers and promoted China as preferred choice of Global Delivery Center. Planned and negotiated with customers on global delivery and migration work from US to China and from India to China. Awarded with IBM Ovation Award in October 2006 for overachieving business targets.• Appointed as line-of-business Process Quality Assurance Specialist to identify quality gaps and ensure audit-readiness for service delivery. Had achieved 100% adherence and compliance to the organisation processes in the 2005 Quality Assurance Scorecard. Awarded with IBM Bravo! Award in July 2006 for outstanding contribution.• Received IBM Restricted Stock Units in November 2006 under the Employee Equity Program for recognizing and retaining top performers with the greatest potential for the most sustained impact on the business over time.

• Managed outsourced development project for the Grassroots Organisation Profile System at a contract value of SGD1.8 million. Scope of work included the managing of service quality, monitoring of performance, managing of relationships, resolving of disputes and managing of project communications and project risk.• Achieved ISO 9001:2000 certification through the creation and implementation of the Quality Management System. Promoted quality concepts and practices by providing regular briefing/training sessions and administered internal quality audits and reviews to identify areas of improvements.• Coordinated and maintained work teams for the MyLearning feature in the BigTrumpet project initiated by NTUC Income, collaborated with Hewlett-Packard, National Computer Systems and Trusted Hub. Negotiated with the contractor on project scope and costing, and drove development schedule efficiently for on time delivery.• Established the Design Principles, Technology Standards, Product Register, and Best Practices in the Application Domain Architecture.

• Designed and developed the Budget Forecasting and the Reviewing of Financial Performance application tools for a Procurement Department from Singapore’s Ministry of Defence.• Planned and led the development of the Continued Nursing Education System for the Singapore Health Promotion Board for regulating and encouraging improvement of standard of practice and conduct for nurses and midwives.• Led the maintenance team to enhance and support a system used by the Singapore’s Ministry of Defence for enhancing their decision-making capability and efficiency in manpower administration.• Promoted 2001 and 1999 for outstanding performance.

• Designed and developed the Quality Alarm & Information System for the production lines and successfully deployed the system to the factory in Batam, Indonesia.• Reviewed the information processing needs of the factory, designed the information models and developed applications for the HR department and QA department.• Designed and delivered training programmes for the line supervisors and production operators.

Applied Science (Merit), Computer Engineering

Currently Pursuing Specialist Diploma In Business Analytics

Specialist Diploma In It Security

Specialist Diploma In E-Commerce