Derrick Hamblin Email & Phone Number

-Managed a team of over 20 employees, driving the preservation of $15 million in annual sales.-Spearheaded a 400% increase in customer retention rates within a three-month period.-Engaged in close collaboration with financial institutions to address payment discrepancies and credit card disputes, resulting in seamless resolutions and increased client satisfaction.-Revamped onboarding process and multiple training materials.-Managed customer information, issued corrective actions, and conducted commission reviews while upholding strict confidentiality.-Became highly proficient within all areas related to the customer's experience, including: resolving payment issues, tracking delivery, initiating refunds and troubleshooting product issues

-Supervised and mentored 10 individuals, ensuring efficient billing processes and exceptional customer service.-Handled escalated phone calls with professionalism and resolution-focused approach, maintaining client satisfaction and enhancing team performance.

Logan, Utah

-Handled payment transactions, coordinated shipping logistics, managed return process. -Communicated with individuals to verify billing accuracy, ensuring precision in financial records.

Logan, Utah

-Optimized and managed multiple Google Ads campaigns.-Contributed to the comprehensive rebranding of marketing strategies.

Logan, Utah

-Excelled in diverse tasks, including book conditioning, new employee training, pallet preparation for Amazon shipment, and forklift operation.-Ensured compliance with Amazon's FBA standards for book and media quality.-Certified Forklift Driver.

Logan, Utah

Conducted telephone surveys for customer satisfaction and political research purposes.