Derrick Hoffman Email and Phone Number

• Provide desktop and laptop support for Windows & Mac systems • Provide technical support and training to personal computer and network users • Assist users in solving IT problems using available hardware and software tools • Support, install, and maintain personal computers, local area networks, operating systems, software, and related IT peripherals • Install and support hardware and software components for user groups, perform preventive maintenance, and test equipment • Evaluate system configuration and software to ensure effective use of hardware resources • Engage with users to determine their potential future business requirements and create ways to streamline making these requirements a reality • Provide positive customer experiences when working with users • Use “Footprints” ticketing system daily to triage tickets, escalations, issues, etc