Derrick Jackson Email & Phone Number

Virginia, United States

Hello,My name is Derrick Jackson, and for the last 25 years, I have been employed as a Computer Technology Specialist. First, as a VOIP Communications Manager my duties included providing Voice over IP Telephones and user training. In 2014 I joined the Communications Incident Management Team where we provide remote troubleshooting assistance, Monitor and respond to hardware, software, and network issues, Troubleshoots network systems when necessary and resolve network outages. In addition, we Utilize software and hardware tools to identify problems and factors affecting network performance, and Utilizes networking tools such as Spectrum, ITSM, Protius and HPNA in the performance of duties. As of April 01, 2020, I retired from the 187th Fighter Wing (Alabama Air National Guard after 22 years of service, and my pay grade is E7 (MSgt). My military career field was Cyber Transport (Journeyman 3D1X2) which required me to maintain computer networking infrastructure, work in a networking team environment, perform switch and routing configuration and troubleshooting, and routinely use technical documentation in the performance of duties.My hobbies include playing chess and the guitar. I have six years experience as an educator, which serves me well as a trainer and manager in other areas.Finally, I am a goal-oriented individual with strong leadership capabilities, organized and highly motivated with a proven ability to work well with others. Sincerely,Derrick J Jackson,Senior Network Technician MSgt (Alabama ANG Retired)

VOIP Duties:• Responsible for the installation and management of Avaya 9620 and9630 telephones.o Document equipment location, serial number and MAC address• Support for these telephones is provided using Avaya SiteAdministration and Avaya Messaging Administration software (voicemail).o Assignment of coverage paths for voice mail and implement Unified Massaging for Upper Managemento Install and manage ipTTY (VOIP Solution for the deaf) services for handicapped clientso Establishing caller pickup groups and other user specified featureso Troubleshoot the telephone software and hardware problems encounteredby end users• Manually enter or clear and re-enter phone information at the unito Call servero Routero Masko VLAN ido VLAN Testo Provide field service for end users Providing upgrades Replacing parts Helpdesko Notifying network personnel of network or internet problems thatadversely effects phone usageo Advise users on the use phone featureso Occasionally work closely with other IT and Telephony team members tocomplete joint projectso Identifying and report inactive or improperly configured data portso Liaison between ASU and Pruitt Communications (AvayaProvider)• Liaison between ASU and Pruitt Communications (Avaya Provider) Reportingall catastrophic failures to Pruitt CommunicationsPin Point 911 Duties: • User information and phone location is also stored in the 9-1-1 PinPoint System which allows Private Branch Exchange (PBX) switch located at Alabama State University to be trunked directly into the E911 tandem office, delivering the telephone number and location of the PBX end user to the appropriate E9-1-1 Public Safety Answering Point (PSAP). • Perform adds, changes, and relocations for all ASU telephone extensions within the Pin Point 911 system.Verizon Duties:• Maintain ASU cellular inventory• Manage the Verizon account/sub-account bills

Montgomery, Alabama Area

Alabama State University, Montgomery, Alabama 10/1999 – 2014Position: Computer Operator/ VOIP ManagerInformation Systems and Technology  Install Voice over IP Telephones and train users on phone features. Utilize the Avaya Site Administration software to manage VOIP telephones and customer information. Perform routine maintenance on and make service calls on units.Verizon Cellular Account Manager  Maintain ASU cellular inventory. Provide cellular helpdesk services for 350 users. Pinpoint 911 Account Manager Perform adds, moves, and changes for all extensions within the Pin Point 911 system. Mainframe Computer Operator Operate the IBM S390 mainframe computer and monitor system performance by means of console and online terminals. Identify system malfunctions and initiate corrective actions, to maintain scheduled jobs, and to ensure timely completion of data workload.

Reston, Va

Knight Point Systems, Montgomery, Alabama 03/2016 – Present Position: Network Engineer Communications Incident Management Monitors and responds to hardware, software, and network problems. Troubleshoots network systems when necessary and resolves network outages. Utilizes software and hardware tools and identifies problems and factors affecting network performance. Assist users by provides technical guidance to the resolve network issues. Provides remote troubleshooting assistance.  Identifies and provides solutions to problems within existing network design. Documents user issues, status, and prepares detailed recommended resolutions. Monitor LAN/WAN traffic flow issue and application workflow.  Utilizes networking tools such as Spectrum, ITSM, Protius and HPNA in the performance of duties.

Montgomery, Alabama Area

Integrated Computer Solutions, Montgomery, Alabama 04/2014 – 03/2016 Position: Network Specialist I Incident and Change Management Decommissioned devices in preparation for network upgrades. Performed research for the purpose of Vulnerability Mitigation. Remained alert against threats to netwok confidentiallity. Practiced information assurance and protection policies.  Scheduled, assigned and prioritized the execution of software upgrades. Performed code upgrades to mitigate network risks and correct issues caused by upgrades. Diagnosed and resolved network problems. Provided remote assistance troubleshooting support. Resolved problems using proper event escalation. Wrote detailed findings from troubleshooting assignments including recommended solutions.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Certificate Of Completion, Non-Commisioned Officer Academy (Nco)

Associate Of Science (As), Production Management

Certificate Of Commpletion, Airman Leadership School