Advocacy Operations Manager, October 2002 – Present• Direct the overall operational functions of the Advocacy department (Dallas & DC locations).• Develop, manage and monitor the entire Advocacy Operations and Media Advocacy budget ($4,500,000) to include forecasting projections, expense & invoice processing, and monthly variance reporting.• Manage staff training programs, identify training needs and opportunities and execute appropriate training approaches.• Oversight and management of office compliance with all federal lobbying, labor and other relevant laws and keep abreast of new laws and changes to existing regulations.• Assessing current and future staffing needs, to include managing the office lease, negotiations with the landlord and overseeing execution of the architectural design, layout, alteration, and rehabilitation of the office and space needs.• Manage event planning for all office and off-site meetings including the annual you’re the Cure on the Hill Lobby Day.• Oversee the operations of all business systems, including information technology systems, lease and property management, and all office equipment.• Perform a variety of human resources functions for the office, including management of personnel records, staff vacation, sick leave and absences, employee benefits & open enrollment; new hire orientation, and assuring compliance with state and local employment laws.

Regional Office Manager, February 1991 – January 2002• Responsible and accountable for the management and administration of the National Capital Area Council Regional Offices which included DC and Northern VA.• Supervised all support staff, developed and coordinated the workflow to ensure appropriate event support that included mailings; volunteer coordination; logistics and other duties.• Coached and counseled support staff and conducted support staff performance appraisals.• Acted as liaison in the areas of Finance, Facilities, Human Resources and Information Technology.

Customer Management System Coordinator, January 1998 - April 2000• Managed the affiliate’s current customer management auxiliary SIEBEL 7.8 Client software database to include the city of Washington, DC, the State of Maryland, and Northern Virginia.• Provided affiliate wide training and consultation on SIEBEL 7.8 Client system for new hire's and current staff. Implemented quality control procedures to ensure database integrity.• Provided Senior Vice President's, Vice President's of Corporate Relations, and Field Directors with appropriate strategies for best practices of customer relations with external customers of the organization.• Serviced Field Director's request for forecast reports and other customer related data.

Assistant Director of Human Resources/Admin., February 1991 – December 1997• Managed all the affiliate’s human resources functions; employee benefits plan; payroll; screening and interviewing for vacant staff positions to include exempt and non-exempt.• Skilled in the knowledge of association policy appraisals and organization, to include the implementation of personnel policies and procedures for a diverse work force.• Counseled managers on supervisory and employee relation issues.• Established and administered the employee performance appraisal process, to include mid-year and year-end reviews.• Maintained contact with association volunteers to include the Board of Directors, Executive Committee and Human Resources Committee coordinated, identified and addressed HR issues such as training priorities and job performance.

Office Manager, January 2002 – October 2002• Responsible and accountable for the day-to-day management of the office and secured, contracts, including all office machinery, computer equipment (hardware & software) and telephone system.• Established and maintained all equipment and other physical aspects of the office to ensure efficient and proper working conditions.• Conducted all employee new hire orientations, exit interviews and support staff performance appraisals.• Supervised support staff, to include coaching and counseling as needed.