Derrick Mitchell Email & Phone Number

Atlanta, Georgia, United States

Chicago, Illinois, United States

Chicago

Coordinate delivery and deliver leadership development training across the enterprise. Work with individual division to identify opportunities of development based on data available provided by divisional or enterprise data sources. Establish and manage necessary Quality Assurance standards connected with delivery component of training operating model. Be involved in choosing the external providers/trainers and evaluate their activity. Develop and up-skill the trainer community across company. Evaluate the impact of the solutions delivered into the business performance. Offer feedback, recommendations, share ideas and best practices to the other members of the team based on the experience gathered in the delivery sessions in order to improve the quality of the training and other development interventions. Act as coach and mentor for the delivery team. Work with training Design/Development team to enhance existing or future training programs.

Greater Chicago Area

Senior Staff Representative-Learning Delivery is primarily responsible for planning and delivering professional organizational learning and talent management solutions in an engaging atmosphere for management and administrative employees across United. Additional responsibilities include the coaching and management of participants enrolled in multi-month learner programs and contributing to the design and development of enterprise-wide leadership learning. A delivery expert in the field of leadership development and responsible for the delivery of strategic talent development programs with organization-wide impact. Supports consultative partnerships with business leaders , content experts, organizational stakeholders and Human Resources. Delivery of learning content is done through a variety of modalities including classroom instruction, webinars, and eLearning. Accountable for evaluating overall program delivery effectiveness and participant performance, and serves as a consultant

Utilize extensive industry expertise to successfully audit and monitor arrivals and departures across16 separate gates for as many as 150 flights per day. Interface frequently with multiple departmentsand airline personnel (pilots, flight attendants, ramp service agents, vendors, food servicerepresentatives, etc.) to verify adequate preparation and completion of all assigned duties. Identifyand promptly resolve operational issues to ensure ability to accommodate timely arrivals/departures.Maintain strict compliance with FAA regulations during both regular and irregular operations (flightdelays). Perform root cause analysis to determine flight delays and compile daily reportshighlighting contributing factor and recommendations for process improvements.

Greater Chicago Area

Vendor Planning Contracts will plan, develop, and implement the contractual scope of work, service level agreements, and tools in accordance with United's requirements, in order to support station start ups, transitions, and on going performance management of Airport Operation and Cargo service providers. The position defines, documents, and communicates policies and processes for multiple business functions including RFPs and contract management, vendor performance management, data collection and analysis. As well as, develops and executes organization communication program for vendor operations across all lines of service and providers world-wide; defines and manages system policy and process documentation for vendor operations.

Seattle, Washington, United States

San Bernardino County, California, United States

Chicago, Il

Direct both global and domestic teams in monitoring, investigation and resolution of fraudulent bookings made on the Orbitz website. Work with multiple technical systems and proprietary tools to gather booking information and create reporting/analytical evaluations detailing and forecasting fraudulent trends.

Chicago, Il

Provided strategic direction and operational oversight of off-shore vendors for five call centerslocated in the U.S., Canada, India and the Philippines. Monitored quality standards of off-shorevendor partners, ensuring strict compliance with all corporate and federal regulations.

Responsible for training all levels of customer service and operation employees domestically and internationally. Participated in selection and training of new instructors. Developed new training courses and all training material required for instruction. Responsible for coaching and counseling of Customer Service Agents.

Assisted guest with the check in and out process. Also help to resolve any issue that arose during thier stay with the hotel.