Derrick Roy Email & Phone Number

Remote

Denver, Colorado, United States

• Contact business owners interested in obtaining small business financing
• Managed pipeline for originated loans through closing and completerequired management reports.
• Listened carefully to customer complaints and swiftly resolved issues bytaking appropriate action.
• Applied risk management techniques to evaluate potential risksassociated with granting loans.
• Reviewed loan agreements to confirm completeness and accuracy.
• Improved loan applications and documentation by informing applicantof additional requirements.

Denver, Colorado, United States

• Prospect qualified new business in regards to tax delinquencies
• Maintain 300+ daily dials to meet required objectives
• Consistently meet required 3.5 hours of customer talk-time
• Utilize core competencies when engaging with potential customers
• Fluent use of SalesForce.com as well as other application systems
• Maintain daily sales quota.

Denver, Colorado, United States

• Over 3 years in current position as an account specialist, working withcustomers, applying set guidelines and policies
• Used core competencies, such as active listening, problem solving,customer service, empathy and integrity, to provide customers with ahigh and accurate level of customer experience while resolvingcomplaints and inquiries
• Able to make quick judgment calls while ensuring policies are adhered to
• Strong Microsoft Office experience with the ability to multi-task betweenseveral applications during each customer contact call
• Maintained a high level of quality assurance, while completing 100+daily contact calls.

Irving, Texas, United States

• Over 3 years in current position as an account specialist, working withcustomers, applying set guidelines and policies
• Used core competencies, such as active listening, problem solving,customer service, empathy and integrity, to provide customers with ahigh and accurate level of customer experience while resolvingcomplaints and inquiries
• Able to make quick judgment calls while ensuring policies are adhered to
• Strong Microsoft Office experience with the ability to multi-task betweenseveral applications during each customer contact call
• Maintained a high level of quality assurance, while completing 100+daily contact calls.