Derrick Smith Email & Phone Number

Greater Memphis Area

Memphis Tn

Attendant responsibilities enjoined with medication administration at a sixty-eight bed living facilityResponsible for supervision of self-administered medication for Assisted Living residents in compliance with Federal and State regulations and employer guidelines as directed by the LPN/LVN and/or Assisted Living Director (ALD)Medication reconciliation, medication cart inventory and restockingResponsible for documentation of medications in medication administration record (MAR)Performed and recorded vital signsAdvised ALD, physician and home health agencies of all changes to residents conditionPerformed first dose medication increase or decrease monitoringIn charge of receiving of pharmaceutical deliveriesCollected samples for testing. Monitored food and liquid input/outputCreated and maintained a file for each resident's admission in accordance with facility requirements and DOH regulationsAssured personal and staff compliance to Residents' Rights

Jackson, Mississippi Area

Identified and acted on damage mitigation opportunities.Validated all claims completely and accurately.Utilized appropriate claims tools to assess damages fully and accurately.Reviewed, determined, and released reimbursements to various customers.Closed all claim investigations with full and appropriate documentation.Arranged and facilitated settlement meetings with customers and senior company representatives.Monitored lawsuits and open claims to ensure timely information transmission.

Madison, Mississippi

Managed twenty call center agents in the Technical support department Insured implementation of call center policies, operations and performance standards were understood and followed by agents.Performed statistical analysis for each individual agent providing coaching to insure adherence to statement of work. Monitored calls and provided feedback during coaching sessionsDeveloped process efficiencies to improve quality, moving my team's performance from 90% to 97.25%Manage, process, and review timesheets, payroll, and daily attendance of Call Center employees.Member of the interview team and responsible for the selection and training of new-hiresTook escalated calls, in order to ensure issue resolution and customer satisfaction

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, 3.9

Licensed Practical Nurse, Licensed Practical/Vocational Nurse Training

Associate Of Arts (Aa), Business Administration And Management, General