Derrick Tesson Email & Phone Number

• As reporting analyst, I created and implemented the first data analysis methodology used at Safety Services Company. The valuable insights I gained have been used company-wide to shape strategy and have provided.
• Cut costs by $12,000+ per month, while maintaining high revenue, by building trend reporting to analyze 55 online marketing campaigns and accurately identify and eliminate failing campaigns.
• Saved four work hours per day by reducing reporting to just a 15-minute task— creating bridges between data sources to automate daily reports.
• Determined performance support issues and developed key performance indicators (KPIs) to set standards for cold calling, renewals, and inbound web funnel.
• Uncovered and addressed business needs by analyzing data cross-departmentally and recognizing the operations impact at each level.
• Relied on as the go-to problem solver, able to analyze internal and external data, recognizing trends and offering actionable intel to increase productivity and revenue.

• During my time as a supervisor, I managed teams across two departments, ensuring standards were met. I led my team to increase productivity by automating systems and standardizing procedures.Highlights of.
• Led team of 23, overseeing two departments that managed 3000+ contracts and onboarded 65 new clients per month.
• Increased production and customer satisfaction—building system tools that decreased onboarding time by 3+ hours and standardized operations between agents
• Enhanced eLearning Platform, working with programmers to include necessary functions. Identified and corrected system issues during live launch.

• As the top service agent, I exceeded customer satisfaction scores while consistently surpassing my sales quotas. One of my top priorities was ensuring contract terms and federal OSHA regulations were met.Highlights of.
• Managed 350+ multi-million-dollar contracts.
• Consistently exceeded sales targets by building rapport and upselling services.
• Analyzed and audited data to ensure each client’s compliance within contract requirements.

Bachelor Of Science - Bs, Business Data Analytics

Associate'S Degree, Business Administration And Management, General