- Created the product vision, tailored the product roadmap to achieve the product vision. - Built trust by maintaining an accurate and achievable roadmap. - Conducted client surveys to garner feedback to ensure scheduled feature functionality met stakeholder's business needs and priorities. - Partnered with Technology Manager to assess new requests against planned work using Agile delivery methods. Resulted in higher client satisfaction, increased software quality and a 10% reduction in product defects. - Led cross-functional teams, managed multiple concurrent projects, documented, developed and implemented major regulatory software enhancements legislated by the Consumer Protection Act to ensure 175+ banks, credit unions and specialty lenders complied with all aspects of the law.

- Defined the product vision, strategy and executed roadmap. - Led cross functional teams to defined, developed and implemented Customer Self Service solution resulted in client's ability to provide 24/7 access to account information. - Worked with third parties to assess business partnerships and resale licensing opportunities which lead to increase in profits.

- Provided product roadmap detailing product definition and delivery, marketing analysis and pricing. - Validated and prioritized business requirements that included defining benefits and impacts to the product's roadmap and release schedule. - Prepared business case for Web Portal initiative, maintained business requirements throughout the Software Development Life Cycle (SDLC) development including; requirements gathering, design, coding, implementation, testing, deployment and maintenance. - Managed all aspects of clients' relationship; billing issues, consultant engagements, business partnerships opportunities and escalated unresolved support issues.

- Facilitated conversations between stakeholders, quality assurance/testing team, customers, subject matter expert (SME) and software developers in an incremental, iterative fast-paced product development environment and reduced the reliance on extensive documentation and reducing the length of the feedback loop in product development projects. - Authored and revised product deliverable's; process maps, business requirements, business rules, user stories, user flows and acceptance tests.