Derrick Jackson Email & Phone Number

Atlanta Metropolitan Area

Tucker, Georgia

* Design and create small wood crafts, along with some custom furniture.* Utilize communication skills in answering client questions, resolving issues, and fulfillment of orders.* Manage operations by sourcing and allocating resources, scheduling deliverables, implementing daily punch lists, evaluating challenges, and designing improvement processes that have led to continuous customer growth.

Metro Atlanta Area

* Provide various voice acting services, specializing in commercials, e-learnings, documentaries, and e-books.* Established favorable relationships with clients, facilitating contract negotiations and development of marketing strategies.* Resolve issues quickly through meticulous research and quick decision making.

Suwanee, Georgia

* Managed $66 million book of business, to maximize profitability and growth within the North Georgia market.* Met business growth goals through collaboration with internal stakeholders and departments, which resulted in achieving $1.38 million over new business written premium goals, and a loss ratio reduction of over 2.5%.* Developed a standardized method of conducting agency visits for new underwriters, to improve customer satisfaction and agency relations, which resulted in consistent NPS scores above 90%.* Promoted Safeco's public image by participating in product roadshows around the state. Conducted webinars on Safeco's business appetite, facilitating on-site and off-site agency training of products/systems for over 100 people.* Collaborated in developing a cross-functional information sharing program between SIU and underwriting, to create a more streamlined process.

Greater Atlanta Area

Provided Loss Prevention and Safety Support for Atlanta market, which included two fulfillment centers and six delivery operations throughout Georgia and Alabama.* Prepared site analysis and risk assessment reports for new fleet operations centers within market.* Analyzed loss and shortage data for fleet and courier operations in Tennessee, Georgia, and Alabama regions.* Facilitated and oversaw installation of $700K CCTV and Access Control systems for 450,000 sq ft fulfillment center.* Performed safety, loss prevention, hazardous communication, and material handling equipment certification training.* Initiated investigations of high shrink loss, robberies, burglaries, internal/external theft, employee violence, as well as sexual harassment and diversity matters.

Atlanta, Miami

* Continually achieved shrink results below the company average of 1%.* Collaborated with store/facility management to develop strategies for achieving sales and profit goals.* Conducted security risk assessments, operational, safety and regulatory compliance audits, and conducted investigative interrogations/interviews.