Derrick Lothian Email & Phone Number

A business development and event management professional with over 30 years’ experience, working within the UK Holiday Accommodation, Meeting, Incentive, Conference & Events (MICE) Industries. Implementing & delivering tangible strategies nationally & internationally for an array of ‘Blue Chip’ clients, associations & private individuals. An excellent communicator, highly creative, proactive, logistically & financially astute individual with a passion for delivering first-class customer service that achieves tangible results for employer & client. Key Achievements • On-boarding of key third-party partnership, seamlessly managing the contract integration & internal/external stakeholder relationships• Management of c2,800 individual holiday bookings directly affected by Covid, and third-party partnership, retaining c70% income & 100% customer satisfaction • Increased organisations annual event portfolio by c120% within four years resulting in a c£5.5million annual net income • Promoted to Director of Event Operations & Executive Board member within two years of employment • Instrumental in achieving ISO 9001 certification in quality management & Investors in People - Gold accolade Event portfolio extends to UK and International projects including Awards Ceremonies, Conventions, Exhibitions, Sport Fixture Hospitality, Sponsorship Programmes and Incentives for 10 to 2,000 attendees.

Listed skills include Event Management, Marketing, Sponsorship, Marketing Communications, and 3 others.

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  Business Development - Self-Catering Holiday Accommodation

  The National Trust For Scotland

  Mar 2019 - Present - Edinburgh, United Kingdom

  The National Trust for Scotland (NTS) is an independent charity that protects & conserves some of the nation’s most precious historic places & natural landscapes on behalf of the people of Scotland & those who visit.With over 300,000 members the NTS is the largest membership organisation in Scotland.• Initially a hybrid position managing the holidays operation whilst retaining hospitality role (full time in holidays from March 2020)• Implement & deliver third party partnership on-boarding programme including live booking calendar integration, pricing negotiation, key business terms & internal/external communications strategy • Manage key partnership contract, service level agreement & KPI’s maintaining a constructive, commercially focused relationship that exemplifies the NTS’s core values and strategic vision • Produce & communicate detailed guidance for internal/external stakeholders (processes, legislation, operating manuals)• Management of c2,800 individual holiday bookings directly affected by Covid, and third-party partnership, retaining c70% of income & 100% customer satisfaction • Support regional teams in the day-to-day function of the holiday portfolio (H&S certification, customer feedback, operating standards)• Financial accountability, monthly reconciliations, analytics & pricing evaluation to maximise profitability • Training & development of three Holiday Lettings Support Executives • Improvement planning & financial support for property refurbishment programme (FY21/22 & beyond)• Maintain & develop key industry relationships ensuring best business practice (Visit Scotland, Association of Scotland’s Self-Caterers)