Derrick Gregory Email & Phone Number

San Antonio, Texas Area

• Responsible for the execution, closure, and validation of Tier 2 and 3 customer remediations within various Servicing Lines of Business.
• Partner with other remediation leads to effectively transition low- to moderate-risk remediation efforts from the planning phases through the execution, validation, and closure phases.
• Partner with business leaders to identify, manage, and utilize team member capacity and resources necessary to perform remediation execution on or ahead of deadlines.
• Facilitate effective and efficient execution activities including various topic calls, update meetings, and working sessions with team members and partners in multiple sites and time zones.
• Plan, coordinate, and execute all actions and deliverables across partner groups through creative, data-driven solutions and effectively leveraging existing tools and resources
• Compile and prepare required documentation thoroughly and accurately

>Responsible for examining and analyzing programs, processes, claims, documentation and/or files of unusual, complex and/or higher risk transactions to ensure compliance with internal company requirements and/or agency or government regulations. >Clearly communicates overall process or transaction quality and provides feedback to appropriate contacts.

San Antonio, Texas Area

>Provide oversight and leadership for up to 24 production team members in a matrixed environment to include coaching, training, and mentoring.>Design, develop, and improve multiple processes and procedures explicitly intended to mitigate risk or improve efficiency by collaborating and partnering with our attorney representatives, internal and external.

San Antonio, Texas Area

>Workflow director for Foreclosure/Bankruptcy/Default loan production group.>Provide coaching, training and mentoring to team members>Collaborate with peers and management of varying levels to lead specialized projects.>SPOC for Final Foreclosure Sale Review (FFSR) Escalations and exception issues>Design and develop statistical reporting to present to.

San Antonio, Texas Area

>Award winning achievements for efficiency, quality, and production. >Research, analyze, and underwrite defaulted loans to determine best options for both the borrower and the enterprise. >Create process flows for various tasks, increasing training efficiency. >Provide efficient and detail oriented underwriting for short term loss mitigation/home.

San Antonio, Texas Area

>Established several new methods of efficiency to include procedural and organizational changes. >Workflow management and internal quality reviews>Trained peers to be productive and increase efficiency. >Assisted with coaching, ensuring associates remained effective.>Document Imaging>Served on the P.R.I.D.E.(Professionalism Results In Dedication to.