Derrick Gregory Email & Phone Number

San Antonio, Texas Area

• Responsible for the execution, closure, and validation of Tier 2 and 3 customer remediations within various Servicing Lines of Business. • Partner with other remediation leads to effectively transition low- to moderate-risk remediation efforts from the planning phases through the execution, validation, and closure phases.• Partner with business leaders to identify, manage, and utilize team member capacity and resources necessary to perform remediation execution on or ahead of deadlines.• Facilitate effective and efficient execution activities including various topic calls, update meetings, and working sessions with team members and partners in multiple sites and time zones.• Plan, coordinate, and execute all actions and deliverables across partner groups through creative, data-driven solutions and effectively leveraging existing tools and resources• Compile and prepare required documentation thoroughly and accurately• Respond to requests for backup documentation, audit or review findings quickly and accurately.• Provide regular status updates and metrics at both a detailed and summary level for all execution, validation, and closure efforts.• Educate team members and business leaders about the remediation process and policy as needed and/or requested by business leaders

>Responsible for examining and analyzing programs, processes, claims, documentation and/or files of unusual, complex and/or higher risk transactions to ensure compliance with internal company requirements and/or agency or government regulations. >Clearly communicates overall process or transaction quality and provides feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies.>Analyzes risks and offsets and develops solutions for problems identified. >Acts as mentor to lower level team members and assists with their development. >Provides support for exam management activities and any other initiatives as needed.

San Antonio, Texas Area

>Provide oversight and leadership for up to 24 production team members in a matrixed environment to include coaching, training, and mentoring.>Design, develop, and improve multiple processes and procedures explicitly intended to mitigate risk or improve efficiency by collaborating and partnering with our attorney representatives, internal and external partners at multiple levels of the business. >Use of strong analytical and research skills to remediate escalated issues and mitigate known or discovered risk. This includes cross-organization research and professional relationship development and collaboration.>Create, deliver, and present information from multiple sources revised to summarized, easy-to-read, presentations for senior level management within local or virtual team environments.>Negotiate, influence and collaborate to build successful internal and external partnerships >Workflow management and internal quality reviews>Submit change controls and participate in risk reviews to ensure CFPB/NSS/RECOR/Legal/Investor compliance, and to provide process efficiency improvements>Conduct internal and external conference calls to perform root cause analysis, identify trends, and recommend corrective course of action.

San Antonio, Texas Area

>Workflow director for Foreclosure/Bankruptcy/Default loan production group.>Provide coaching, training and mentoring to team members>Collaborate with peers and management of varying levels to lead specialized projects.>SPOC for Final Foreclosure Sale Review (FFSR) Escalations and exception issues>Design and develop statistical reporting to present to leadership in support of implementation recommendations. >Research and Remediate escalated issues >Conduct quality reviews. >Assist in the creation and implementation of processes and procedures to include job aides and workflows.>Efficiently conduct and facilitate organized meetings and conference calls for various levels of management and production.

San Antonio, Texas Area

>Award winning achievements for efficiency, quality, and production. >Research, analyze, and underwrite defaulted loans to determine best options for both the borrower and the enterprise. >Create process flows for various tasks, increasing training efficiency. >Provide efficient and detail oriented underwriting for short term loss mitigation/home preservation.>Lead role in the pioneering and development of processes needed to accommodate changes made to California Law, working with guidance provided by legal to start foreclosure process (Pre-Foreclosure Referrals).>Trained 16 team members to work through each step of the process to effectively recover foreclosure losses.

San Antonio, Texas Area

>Established several new methods of efficiency to include procedural and organizational changes. >Workflow management and internal quality reviews>Trained peers to be productive and increase efficiency. >Assisted with coaching, ensuring associates remained effective.>Document Imaging>Served on the P.R.I.D.E.(Professionalism Results In Dedication to Excellence) Committee: o Provided a liaison relationship between employees and management to help adapt to the ever-changing workplace environment. o Created recognition programs and events to establish and maintain a positive workplace environment, raise morale, and create goals for coworkers to achieve.