Derrick Ong Email and Phone Number
Derrick Ong work email
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Derrick Ong personal email
I enjoy creating exceptional relationships with customers and helping them to succeed. Across my career, I have led value-driven discussions with customer stakeholders up to Director level and developed Artificial Intelligence (AI) or data-related solutions to resolve their pain-points, enabling senior stakeholders to achieve their business goals.Key Strengths:• 6 years of experience as a client-facing consultant, driving customer success by understanding unique needs and proposing tailored solutions.• Proven track record in helping customers succeed by achieving high customer satisfaction and delivering excellent service quality.• Adept learner – ability and willingness to rapidly master the required technical skills (even if it’s from scratch) to deliver the desired outcomes for customers.Highlights:• Delivered an AI platform solution for a global bank customer which was expanded on a global scale, increasing platform adoption and usage to over 20,000 employees across 18 countries.• Resolved critical issues within a government customer’s unified data platform, which maximized solution viability and amplified the customer experience, contributing to account expansion by $200k. • Designed a marketing analytics dashboard solution for a regional bank customer. The dashboard was leveraged by marketing teams across APAC, magnifying its adoption and usage rate to a regional scale.If you are seeking a dedicated professional who is passionate about customer success and how the power of AI and data can be used to achieve it, I am more than happy to have a chat.
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Customer Success Manager - ApacNeo4J Jan 2024 - PresentSingaporeNeo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden relationships and patterns across billions of data connections deeply, easily and quickly. Customers use Neo4j to gain a deeper understanding and reveal new ways of solving their most pressing problems. Over 75% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe.At Neo4j, we’re proud to be building the technology that powers breakthrough solutions for our customers, helping them cure diseases, fight fraud, crush pandemics, and accomplish their most ambitious missions—even if it’s getting humans to Mars. -
Senior Consultant - Artificial Intelligence (Ai) & DataDeloitte Sep 2022 - May 2023Singapore• Proactively managed and solved multiple customer challenges that arose during project engagements to achieve high customer satisfaction and service quality.• Prioritized issues according to customer expectations to meet project deadlines, which was especially critical during a period of high stakes for a government customer, where client satisfaction was paramount to ensure solution acceptance. • As a key contributor to the resolution of a major project crisis for the government customer, it paved the way for a separate sold engagement amounting to over $200,000.• Trained customer staff and junior team mates to drive technical understanding and confidence in the platform solution created for the customer. • Elevated to the role of a Project Manager for a prominent government project - built relationships and interfaced with customer stakeholders up to director level; activities of which included presenting, listening, and communicating key updates during management meetings that steer the overall project direction.• Promoted to Senior Consultant within the first promotion cycle due to optimal performance across critical customer accounts. -
Consultant - Artificial Intelligence (Ai) & DataDeloitte Jun 2021 - Aug 2022Singapore
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Senior Business Transformation Consultant, Artificial Intelligence (Ai) & DataIbm Jul 2017 - May 2021Singapore• Implemented an AI platform solution for a leading global bank. Responsible for requirements gathering, business understanding, technical development and enhancement, stakeholder management and training. Due to its success in Singapore, we expanded the solution on a global scale, increasing platform adoption and usage to over 20,000 client employees across 18 countries. • Designed a marketing analytics dashboard solution for a regional bank. Executed requirements gathering, dashboard development and presentation, stakeholder management and training. With its local success, the dashboard was accessed by marketing teams across APAC, magnifying adoption and usage rate to a regional scale.• Analyzed customer data to discover and deliver impactful insights, capitalizing on knowledge in various analytics and machine learning technologies such as Python and SQL.• Interfaced with customer executives ranging from associates to senior vice presidents. Built and managed relationships with these stakeholders to ensure project success.• Accorded recognition as an IBM Super Learner for exhibiting consistent upgrading of knowledge and skills. -
Head Of ContentJf Times Llp Jun 2015 - Jan 2017Singapore• Led and delivered online/offline content marketing deliverables for various industry clientele to enhance their brand engagement and establish thought leadership.• Pitched the value of digital marketing to prospects and was instrumental in winning a large deal for the start-up.• Partnered with a sports platform customer to understand its business goals and determine how a digital marketing campaign could assist the customer to achieve those goals.• Collaboratively created a digital marketing campaign for the sports platform customer which achieved exceptional participation and engagement rates of up to 160%. To accomplish this, I spearheaded and managed an influencer marketing strategy to drive content collaborations with influencer personalities in the sports arena. -
Insights Analyst InternAimia Inc May 2016 - Jul 2016Singapore• Investigated customer data of MNC clients such as IKEA and M.A.C Cosmetics to resolve business hypotheses and attain consumer insights.• Performed customer data analysis via SAS and SQL to tackle ad-hoc business problems raised by clients.• Applied statistical techniques such as association rules on customer data to derive insights on consumers.• Awarded a letter of recommendation for optimal performance in the internship. -
Radar Specialist, 3Rd SergeantSingapore Army Jun 2013 - Jun 2014Singapore• Executed leadership responsibilities that encompassed the directing of up to twenty combat-fit men in their regular military affairs.• Conferred the role of Administration IC. Responsibilities included handling classified military publications as well as creating clear and concise content for military documents. -
Phone Banking OfficerAnz Oct 2011 - Jan 2012Singapore• Liaised with customers to resolve phone enquiries on promotions and credit card related issues.• Communicated with various banking departments to act as the customers’ voice; for example, to facilitate customer appeals via emails and explain problems from customers’ perspectives.• Awarded a pass with commendation (highest grade) for the internship, with a score of 55/60.
Derrick Ong Skills
Derrick Ong Education Details
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Honours (Distinction) -
Accounting & Finance
Frequently Asked Questions about Derrick Ong
What company does Derrick Ong work for?
Derrick Ong works for Neo4j
What is Derrick Ong's role at the current company?
Derrick Ong's current role is Customer Success | Client Management | Relationship Management.
What is Derrick Ong's email address?
Derrick Ong's email address is de****@****anz.com
What schools did Derrick Ong attend?
Derrick Ong attended Nanyang Technological University, Temasek Polytechnic.
What skills is Derrick Ong known for?
Derrick Ong has skills like Management, Start Ups, Marketing, Copywriting, Creative Writing.
Who are Derrick Ong's colleagues?
Derrick Ong's colleagues are Lee Razo, Sebastian Wictorin, Vihtori Virtanen, Ravikiran Sulikeri, Justiana Clement, Jani Ind, Matthew Parnell.
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Derrick Ong
Head Of Safety Solutions | Safety Services | Product Management | Strategic MarketingSingapore1leuze.com -
Derrick Ong
Singapore -
1gmail.com -
Derrick Ong
Singapore
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