Derrick Ro Email & Phone Number

New York City Metropolitan Area

Ithaca, New York, United States

• Supervised 13 guest-facing operations teams, ensuring proper SERV Safe food handling and optimal guest experience. • Managed 16 student volunteers to staff different service stations instrumental to operation of fundraiser.• Coordinated with three different departments to create an efficient space layout to capitalize on team strengths.

Palm Beach, Florida, United States

• Performed 30+ guest check-ins and check-outs daily, managed reservations, and provided property information. • Interacted daily with 200+ property guests, anticipated needs, and went above and beyond to deliver service.• Responded to guest complaints quickly, resulting in 17 "Way to Go" awards from management in two months.• Communicated with housekeeping and activities to deliver seamless service to 200+ guests daily.• Trained in housekeeping and activities departments to understand and experience interdepartmental challenges and relationships.

Ithaca, New York, United States

• Established and maintained close professional relationships with HEC guests utilizing diligent email correspondence leading up to HEC. • Corresponded with 12+ guests to design customized HEC experiences for a three-day business conference. • Kept detailed records of 12+ guests and preferences regarding accommodations, food, and alcohol.

New Jersey, United States

• Arranged lodging reservations for 150+ festival staff, volunteers, vendors, pilots, and performers.• Fulfilled needs and requests of 70+ hot air balloon pilots before and during festival to ensure proper launch times.• Coordinated multiple food and beverage and volunteer departments to organize high quality VIP concert chalets.

Las Vegas, Nevada, United States

• Review the academic standings of 45 brothers.• Responsible for selecting the top 5 academically achieving brothers for scholarship consideration.• Identified the top 5 most academically improved brothers for scholarship consideration.

United States

• Led groups of 3 to 4 employees to ensure the smooth process of product preparation.• Took orders, carved meat, and grilled sandwiches for 100+ customers a day.• Maintained the preparation areas, front counter, and lobby 3 times a day.• Routinely restocked and prepared 15-30 different ingredients for the front line.

Basking Ridge, New Jersey, United States

• Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change• Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders• Worked big sports games nights where 100+ pizzas are sold

Basking Ridge, New Jersey, United States

• Bussed and set 13 tables quickly and efficiently• Took down orders and provided any other accommodations to 30+ customers at a time

Bachelor Of Science - Bs, Hotel Administration

Bachelor Of Science - Bs, Hotel Administration, Meeting And Event Planning

Activities and Societies: National Society of Minorities in Hospitality, Epicurean Society, Pi Kappa Alpha Fraternity, Phi Eta Sigma.

High School Diploma

Activities and Societies: Honor Roll, UNICEF, Tennis, Education for All, Ridge East Asian Culture ClubBlue Ribbon high school in Basking.