I'm a part of the Salesforce Custom Success Group (Success Cloud), serving as a strategic advisor helping our customer envision, enable, engage and empower their business, employees and ultimately, their customers.

Event Vendor Manager Responsibilities include leading a group of volunteer as part of the vendor management team, managing registration of the over 550 festival food and merchandise vendors in Loring Park. Coordinate booth placements and additional logistics including tents, power and other amenities. Ensure vendors meet all park and local regulations. Management of the onsite event working with volunteers to direct vendors where to park/load/unload and assist with any setup needs throughout the event.

• Consulted with multiple businesses, school districts and consulting partners around Servant Leadership and executive leadership coaching. • Speaker and workshop leader at multiple servant leadership conferences including Greenleaf Center for Servant Leadership – integrating Servant Leadership concepts into the workplace.

• Explored SFDC product/market generating $850k in revenue in 2 years.• Led successful selection and project that transitioned a large nonprofit to Salesforce for 423 sites using partner (2500) and customer (110k) communities, NGO Connect, with multiple integrations including billing system and Raisers Edge donor management. • Eliminated 40 hours/month (.25FTE) of manual collection of sales/funding data by staff resulting in an increase of funding by 15-20% in one year.• Demonstrated out-of-the-box Salesforce capabilities and proposed business process changes to take full advantage of Salesforce capabilities and align business goals.• Prepared high level design, technical design documents and change management processes.• Developed proof of concepts, and design prototypes for requirement and design validation with stakeholders.• Implemented Security, Org Wide Defaults, Sharing Rules, Role Hierarchy, Profiles, Permission Sets, Queues and Delegated Administration.• Designed and built Custom Objects, Record Types, Page Layouts, Analytic Snapshots, and Custom Settings to support business processes.• Created and managed Validation Rules, Process Builder Automation's, Flows, Workflows, Escalation Rules, and Approval Processes.• Provided technical support, troubleshooting debug logs, Apex jobs, and queues.During my 13 years at InterDyn BMI:• Consistently among top 5% revenue producing employees. • As internal consultant supported top leadership in identifying existing leadership weaknesses, created a common language around Servant Leadership, provided organizational assessment to measure organizational health & readiness for change, created plans for improvement and measurement tools used in employee evaluations as well as providing change workshops. These efforts laid the foundation for intense and rapid growth, acquisition and successful on-boarding of 5 companies, and later the subsequent acquisition by Columbus.

• Frequent presenter at software and user group conferences.• Built a strong non-profit consulting team, transitioning multiple technology changes, increasing head count and profitability. Team consistently delivered innovative, award-winning gap solutions to meet client requirements generating sustained high revenue and client satisfaction.• Started a collaboration group of 8 VAR’s from across the US (all competitors) establishing a forum of trust and joint effort on product, employee and management issues. These relationships led to an acquisition tripling our client base ensuring the financial viability of our practice during subsequent years.• Provided training and support of both core and custom solutions.• Implemented CRM/AMS including data conversions, dues billing, membership, event and donor management, order processing, online store, public websites and member portals.• Designed, tested and implemented .NET integrated solutions for gap requirements.

• Stepped in to lead a demoralized team and struggling CRM Practice. Rebuilt the team, reestablished trust creating a positive outlook. Salvaged struggling projects and at-risk clients, regained the confidence of our sales team in the ability to deliver high quality, successful and profitable projects.• Achieved Microsoft Gold Competency in Dynamics CRM for InterDyn BMI.

• Designed proof of concepts and final solutions to land multiple large projects including a two-year contract and multiple million dollar projects. • Implemented ColdFusion and .NET websites.

Lead consulting team in the replacement of AS400 billing system for member health benefits and eligibility systems..

• Senior Management Team member with extensive fiscal control and budgeting responsibilities, responsible for strategic plan, fundraising and technology. Facilitated management team through various organizational restructuring changes.• Developed international and domestic project locations and training curriculum for project leaders with emphasis on community development. • Project Coordinator leading service learning trips to Chicago-Illinois, Kentucky, Tennessee, Kenya, Nicaragua, Mexico, and Dominican Republic.

• Responsible for day-to-day operations during intense growth of over 400%, doubling in size four times. • Directed daily administrative, record management, order fulfillment, and shipping functions

• Responsible for joint business venture and integration of company products• Developed and monitored sales and marketing strategies