Derryn Marchetti Email & Phone Number

Boston, MA, US

• Team Leadership: Lead and mentor a team of five, ensuring high standards in end-user computing and troubleshooting, with a focus on efficient and proactive support.
• Endpoint Management: Oversee configuration, security, and compliance for over [X number] of endpoints using Intune and SCCM, enhancing overall system reliability and reducing security incidents.
• Cross-Platform Support: Manage Mac and Windows support, leveraging Jamf for streamlined Mac integration and consistent user experience across platforms.
• Print Management Optimization: Implemented PrinterLogic to optimize and centralize printing management, reducing operational downtime by [X% or specific metric, if available].
• Policy and Security: Developed and enforced robust Group Policies to enhance security and streamline system access, contributing to company-wide compliance initiatives.
• Custom Tool Development: Built multiple PowerShell WPF tools that consolidated and automated common tasks for IT and end users, resulting in an estimated [X hours] saved per month in workflow efficiency.

US

• Provided first- and second-level support, specializing in remote and VPN assistance, resolving home networking and ISP issues.
• Utilized Peregrine and HP Service Desk to log and follow up on service requests, achieving high levels of customer satisfaction.

Bachelor'S Degree, Computer Technology/Computer Systems Technology

Education record