Devang Desai Email & Phone Number

Maharashtra, India

Mumbai, Maharashtra, India

Responsible for managing Data Center Operations for entire area zone with 4 large scale Data centres as well as 3 Edge Sites Data Center Operation technicians and Colo contractor teams.• Manage and develop teams of engineers, provide technical and leadership expertise and ensuring highest level of performance.• Manage and maintain existing in-house Data Centers.• Help build and bring online new Data Centers.• Find gaps and improve processes and procedures.• Manage and assist to form working relationships with external vendors and contractors. • Liaise with internal teams and management groups like (Logistics, Networking, Rack install & Decommissioning) to work out issues and find permanent resolves.• Manage and ensure to meet and exceed local Health & Safety standards in all Data Centers.• Create and maintain metrics on all aspects of Data Centers and utilize those metrics to drive positive changes, growth and productivity.• Manage and assist in implementation of service methodologies including Incident management, Problem management, Change management, Capacity management, etc.

Mumbai, Maharashtra, India

• Successfully migrated Global Data Center at Sun House - Mumbai within a downtime of 48 hours (2018)• Successfully migrated Erst Ranbaxy Global Data Center situated at Gurugram to Co-location (2020) • Implemented Primary and DR Data Centres on Tier 3 standards and 30 regional Data Centers on Tier2 and Tier 1 standards from grounds up. • Moved mission critical business applications to AWS and Azure Clouds over IAAS, PAAS and SAAS platforms and achieved 12% TCO savings at Sun Pharma. • IT Infrastructure harmonization of the acquired company Ranbaxy Ltd (India), Pola Pharma (Japan), Insite Vision, Pharmalucence (North America), Biosintez (Russia), SPIL (Australia) etc.. in to Sun Pharma, involving multiple complex IT projects, delivered successfully ( 2011- till date). • Successfully implemented IT Infrastructure for new plants & offices at Sun Pharma (2011 till date)• Enabled Pharma manufacturing and lab processes and GMP softwares on Industry 4.0 principles. • Distinction of ensuring no USFDA non-compliance for Sun Pharma IT during entire tenure (2011 – till date). • SAP ECC 6.0 infrastructure migration to SAP Hana at Sun Pharma in 2019. • Distinction of reducing IT costs by 18 % Opex Costs at Sun Pharma by consolidation of Hardware & Virtualization reducing Server sprawl by 72% ( 2011- ongoing) • Implemented Managed Services across Sun Pharma providing 24x7x365 support. Introduced Centralized Global helpdesk model based on ITIL concept (2012)• Managed Print Services rollout across India sites resulting in savings of Rs 1.5 Cr yearly. • Enabled Work from Home successfully within 3 days using Digital Workspaces ( Citrix & VMware).

Mumbai, Maharashtra, India

• Spearheaded the entire IT Infrastructure Management services delivery and handled:o Crisis Managemento Business Continuity Plano Vendor Managemento DC-DR Drillo Data-center Managemento New Projectso Involved in administering the maintenance of documents for billing, booking, collections and outstanding reports along with generating the MIS for reporting to top management. o Managed the New Projects, Crisis Management, BCP, DC-DR Drill

Mumbai Area, India

Growth Path:Sep’06-Sep’07 Program Lead – Pidilite Industries LimitedOct’07-Jun’08 Program Manager – CBoP (Centurion Bank of Punjab)Jul’08-May’10 National Program Manager – Axis BankKey Result Areas:As National Program Manager – Axis Bank: o Looked after entire IT infrastructure management services delivery of Axis Bank across the nationo Handled the IT services for 900+ branches of Axis Bank Key Highlights:• Successfully conducted external audit at Axis Bank site with zero NC.• Contributed in introducing the SLA model by outsourcing resources to franchisee / partners thus by saving on cost and resource head count.• Capably modified the network monitoring tool for trend analysis and bandwidth utilisation and introduced centralised help-desk model. Introduced remote model for resolving the incidents logged thus by providing FTR (First Time Resolution) resulted in high CSAT.• Received the Best Program Manager award nationally for Q2 year 2009-10.As Program Manager – CBoP (Centurion Bank of Punjab):• Adroitly managed the IT infrastructure management services delivery of CBoP – Centurion Bank of Punjab for Wipro InfoTech across the Nation• Served as an active member in integration activity of IT services, deliverable and commercials of CBoP and HDFC Bank due to mergerKey Highlights:• Played a major role in starting the service with “AS IS” takeover from incumbent vendor & deploying ITIL best practices roll out at the site.• Recognised as an active member in integration activity of IT services, deliverable and commercials of CBoP and HDFC bank due to merger.As Program Lead – Pidilite Industries Limited - • Skilfully managed the handling IT Infrastructure Management services delivery of Pidilite Industries Limited for Wipro Infotech across the Nation.

Mumbai, Maharashtra, India

Growth Path:Jul’02-Feb’03 Group Leader - Field Support DivisionFeb’03-Jun’05 Project Manager - Reliance InfocommJul’05-Sep’06 Asst. Territory Manager