Des Egan Email & Phone Number

With experience completing contract work to clients across the IT, banking, pharmaceuticals and utilities sectors, I work as Project Manager with Profile Project Management Ltd. managing projects for a number of clients.

Ballivor, Co Meath

Working directly for Profile Project Management Ltd, I completed an investigation into a new business venture, a small caravan manufacturing business proposal.Significant results:• Completion of business plan including financial projections and business strategy• Completion of prototype design and building of prototype caravan

Dublin

On contract with AIB Bank as Technical Delivery Manager I ensured the successful delivery of upgrade projects for their key Contact Centre and Branch software platforms, using both Agile and Waterfall methodologies. I also acted as the technical escalation point for production issues.I was also responsible for the successful delivery of a number of infrastructure projects involving Videoconferencing and Digital Signage as part of a wider transformation initiative across the branch network.Key responsibilities:• Planning and delivery of enhancement releases to Contact Centre and Branch software systems using both Agile and Waterfall methodology (system dependent) • Planning and delivery of infrastructure projects within the branch network• Management of multiple external delivery partners responsible for hardware and software development and testing, and working with internal business partners to ensure successful testing and deployment of system enhancements• Escalation point for production issues and working with other IT and business teams to ensure timely resolution• Regular reporting of progress against schedule to senior stakeholdersSignificant results:• Successful deployment of remote financial advice videoconferencing system to multiple branches• Successful deployment of Digital Marketing Signage system to branch network• Development to release of software enhancements to branch and contact centre software

Dublin

On contract with Jazz Pharmaceuticals, I managed the IT components of a multi-storey office fitout and move for approx. 130 people. I also managed client acceptance and rollout elements of a software enhancement project for a SaaS product managing GxP Change and Process Deviation Control.Key responsibilities:• Planning, design and management of all IT aspects of office fit-out including LAN/WAN/Telephony, AV/VC installation, Comms room room fitout• Working with multiple vendors (IT, AV, Construction, architect) and client IT and Facilities representatives to ensure client requirements were communicated and delivered• Regular reporting of progress against schedule to senior stakeholders• Management of IT elements of office move in two phases to ensure minimum downtime and risk for business-critical systems• Management of GxP-level Validation and upgrade of SaaS productSignificant results:• Building fit-out on time and to full scope in readiness for office move in two phases• All infrastructure and deskside IT systems moved successfully with minimum downtime• Successful delivery of enhanced Change Management module of GxP-compliant software system

Greystones, Wicklow

On contract with Coillte, I managed a number of concurrent software development and implementation projects, developed in-house and by third-party suppliers and utilising both on-site and cloud-based solutions. Key responsibilities:• Planning, design and management of all aspects of multiple key projects• Regular reporting of progress against budget to senior management and stakeholders• Management of external vendors and internal teamsSignificant results:• Implementation of group-wide Health and Safety Management system on time and budget• Development and deployment of field data capture software• Major upgrade of group-wide HR Management software• Development and rollout of of Learning Management system

Dublin, Ireland

On a contract with IBM Ireland Ltd, I project managed a Virtual Desktop Infrastructure implementation for their client, Aer Lingus. The project involved user rollout scoping and planning, installation and configuration of blade system hardware and vmWare and Citrix software, and rollout of the VDI to 1,400 users.Key responsibilities:• Scoping and planning the project in collaboration with client and 3rd party supplier• Working with project team to ensure implementation is aligned with business objectives and resolution of issues as they arise• Regular reporting to senior IBM and client management and stakeholdersSignificant results:• Installation and configuration of hardware to support infrastructure• Build of UAT infrastructure and commencement of UAT• Completion of User Scoping and identification of application requirements

Dublin, Ireland

On a contract with Murex Ireland Ltd, I worked as a Project Manager on a number of projects managing software development and business process improvement projects. The projects involved managing the refactoring of a key component of the company’s main product using Agile techniques, as well as a management of a programme of three projects improving key business processes in product and support quality.Key responsibilities:• Planning, design and management of key projects• Mentoring teams to promote and encourage project best practice• Regular reporting of progress to senior management and stakeholdersSignificant results:• Embedding of project management practices including project planning and monitoring within the organisation• Analysis of existing support processes and development of new processes• Development of strategic automated testing project approach and plan

Ireland

On a contract with Eircom, I worked as Solution Delivery Project Manager with multiple clients. I managed a number of concurrent projects including IP Telephony installations, LAN infrastructure rollouts and Unified Comms systems upgrades with project values between €50k and €150k.Key responsibilities:• Planning, costing, managing and reporting of multiple projects• Financial tracking and reportingSignificant results:• Replacement of corporate LAN/WLAN infrastructure across multiple sites • Upgrade of Cisco UCCE Contact Centre to v8.5 for nationwide client• Installation of IP Telephony solution across multiple sites across Ireland• Installation of Cisco Videoconferencing infrastructure• Upgrade of Avaya Contact Centre solution

Department Of Justice And Equality, Dublin

On a contract with IBM, I worked as Request for Service Delivery Manager at their client Department of Justice and Equality. I managed a portfolio of the department’s IT change projects, including upgrades, installations, moves and decommissionings.Key responsibilities:• Planning, costing, managing and reporting of all IT projects• Financial tracking and reportingSignificant results:• Upgrade of Domino infrastructure• Installation and rollout of Lotus Traveler• Upgrade of Webmarshal and Mimesweeper infrastructure• Successful change of WAN infrastructure provider• Moves of 10-50 staff including network infrastructure installation

Georges Quay, Dublin

On a contract with Ulster Bank, I worked with the Programme Office of the bank’s Asset Protection Scheme (APS) Programme.Key responsibilities included:• Oversight of regular reporting by individual workstreams• Preparation of project governance documentation• Liaising with central Programme personnel to ensure good project governance practice is maintained.

Worked for Fujitsu as a Project Manager, where I had management responsibility for multiple projects with budgets up to €750k. Based at their premises in Swords, I managed a number of projects concurrently.I managed a number of hardware upgrades for a major multinational retailer as well as the installation of a helpdesk software system for one of the company’s state clients.I also managed the resourcing of a hardware installation project for one of the large Irish banks, as well as the hardware installation on a digital CCTV upgrade project.Significant results:· Managed deployment of UPS, Server and Desktop hardware to over 100 sites for a major Irish retailer on time and on budget· Managed deployment resources for a large upgrade project for a large Irish bank· Managed installation and commissioning of a helpdesk software system

Working for IT Alliance Group Ltd. as a Project Manager, I was based on site at their client, a major energy provider, in the Programme Support Office of multi-project hardware and software upgrade programme. I worked there in a Project Support role, where I was responsible for supporting a number of aspects of the programme; advising on project best practice, ensuring facilities issues are resolved in a timely manner, attending project meetings to ensure procedures are followed.I was also involved separately with a number of IT projects conducting hardware and software audits and hardware deployment, as well as process improvement projects to enhance internal financial tracking methods.Key responsibilities included:· Advising best practice regarding aspects of projects· Facilitating project meetings to ensure internal procedures are followed· Liaising with Project Teams and third parties to resolve facilities issues· Managing a team of up to 30 people to ensure the successful completion of a hardware and software audit of approximately 3000 users· Preparing status reports for clients· Creation of financial tracking reportsSignificant results:· Completed audit of 3000 users on time· Ensured smooth handover of two projects from outgoing staff

James'S Street, Dublin

On site at their client Diageo Ireland, I worked for IBM Ireland as Deployment Team Leader and subsequently Project Manager on a project upgrading their desktop IT infrastructure, both hardware and software, to a common operating environment. This involved the deployment of approximately 1600 PC’s to users across 5 sites, the upgrade of their servers, and upgrade of their software delivery methods.Key responsibilities included:· Managing a team of up to 7 people to ensure timely delivery of desktop systems to end users· Liaising with client and technical teams to ensure deployments could take place in an effective manner· Ensuring customer expectations were being managed appropriately· Managing User Acceptance Testing of software to be deployed, and troubleshooting of applications that had not passed the process· Managing technical support of deployed systems during the warranty period offered to the customer, and liaising with other support teams to ensure technical resolutions could be found efficientlySignificant results:· Completed deployment within schedule· Ensured that technical support targets were met· Ensured that customer expectations were managed

Reporting to the Estimations Manager, I worked for FLS Aerospace as a Development Engineer in the Estimation Department of a large aircraft maintenance facility. Key responsibilities included developing and compiling estimates for check bid proposals on individual aircraft and for fleet maintenance programmes, co-ordinating with technical teams and sales personnel, meeting customers for technical discussion, and designing and maintaining new systems to integrate and improve the estimation process using MS Access databases and Excel spreadsheets

Gr. Dip., Computer Engineering

B.Eng, Aeronautical Engineering

Education record