Des Flynn Email & Phone Number

Tralee, Ie

Kenmare, Co. Kerry

Full beginning-to-end #IoT / #IIoT solution for businesses. We enable business model innovation through sophisticated new products and services.We partner with companies to help them monetise new products and services and realise new business models using the Internet of Things. We offer a beginning-to-end IoT product and provide the knowledge and ability to bring them to market quickly and at an affordable cost.Lattice helps its partners to become the disruptor, growing sales and creating new revenue streams.See more at www.lattice.ie / https://twitter.com/latticeresearch

Assisted two organisations in changing their core processes and technology by moving to the Salesforce platformActed in an independent observer status, proving input and guidance on how best to alter existing processes and configure the Salesforce platform to provide an optimum fit to the newly enhanced processes.Helped define a platform and procedures on which to transform their day-to-day operations and to move existing systems to the cloud.

Provided strategic input at senior management level, initially on an executive basis and later as a non-executive director. Furthered change in the business by optimising process and procedures, and helped re-configure the business to a position from which growth could be achieved as a depressed Irish market returned to normality.

Developed innovative IoT type heating control products and services including sophisticated control systems, smart software and energy metering. Delivered complete integration of equipment with the cloud to allow access, control and monitoring remotely via apps and browsers. Included provision of instant detailed utilisation data to the customer including running data, costs and efficiencies.Assisted in the creation and market launch of a new web-connected product from concept to reality, well in advance of widespread adoption of mainstream "IoT".

Helped to build a brand (RVR.ie) and brand strategy in Ireland and the UK. Promoted both commodity products via direct mail, web, e-mail newsletters, catalogues and supporting sales of more highly technical/niche products to a technical audience (trade shows, consultant targeting etc). Utilising many different marketing channels and strategies.Oversaw the implementation and deployment of a new e-commerce website and grew it using organic linking, SEO, content creation, social and PPC / Adwords.Managed the organisation of events, roadshows, demonstrations etc.

Managed the strategic and day-to-day operations of a busy after sales service department.Provided strategic guidance to enhance profitability. Built on existing processes in order to improve the day-to-day running of the department and to improve customer experience and workflows.Provided high-level technical input on customer issues in order to find acceptable resolutions for all parties.Oversaw a team of up to 6 consisting of office staff and remote technicians. Responsible for providing up-to-date input to management accounts and improving cashflow by optimising the invoicing, reporting and payment processes.

Created and delivered a mobile "Sales Force" platform to allow sales operatives to access opportunity, product and order data remotely. Prior to the advent of widespread mobile broadband, the solution required careful architecture decisions in order to work over slow GPRS connections and PocketPCs.Developed and expanded the IT infrastructure to build a seamless end-to-end ERP/CRM system based on SQL Server and .NET, and transition existing processes and data. Managed the transition of accounting systems from an older, obsolete system to Sage MMS. Oversaw integration of Sage MMS and ERP /CRM system.Assisted in the deployment of a field service management system in the customer care / service department, in order to move from paper to electronic record keeping with mobile access for technicians.Created and deployed tools for the support of the technical/engineering team, including drafting software and custom built energy performance calculation tools.Assisted in the development and integration of reporting tools for management accounting.Gained valuable insight on all areas of business process - sales, operations, customer care, engineering/technical, accounting and management level.

Assisted in intranet administration (including management of thin clients and servers) and hardware maintenance.Developed and deployed a custom built system for booking meeting rooms through the Intranet using Perl.

Bsc In Software Engineering, Computer Software Engineering

Received two student of the year awards, graduated with first class honours

Education record