Desiraee Clay Email & Phone Number

- Create an environment of genuine and professional connections by leading the delivery of engaging and exceptional customer experiences for clients.- Answer calls, voicemails, emails, and texts, and provide the information requested or refer the client to another staff member within agreed upon timeframes and add summary notes in the client’s internal.

• Skilled in network operations center operations, including system monitoring, issue identification and resolution, and network performance management
• Demonstrated expertise in meeting SLA’s and driving operational efficiencies, ensuring 99.99% network uptime
• Identify, triage, and resolve all network issues within the organizational SLAs
• Work closely with team members to troubleshoot complex customer issues and document solutions
• Competent in managing network devices including routers and switches
• Experience in monitoring and analyzing network performance, and identifying and resolving network issues through troubleshooting techniques

• Customer Service Representative - Technical Support
• Excellent customer service skills; able to think creatively, pay attention to detail, and communicate effectively to coordinate service calls to the satisfaction of both the customer and support technicians.
• Able to identify technical language and coordinate with the appropriate Engineering team to resolve the customer issue
• Monitor Systems and Facility Alarms and notify customers of active alerts
• Selected to work with top clients to ensure requested work is distributed accordingly, communication is ongoing with the client, and the work is completed flawlessly in a timely manner
• Learn new information daily to remain knowledgeable in order to maintain the customers confidence in our support and services

Suwanee, Georgia

Customer Service Representative- High Performer, exceeding performance goals (performing at a 97.5% Average), continuously providing exceptional support contributing to exceeding company NPS goal of 65- Subject Matter Expert (SME) for internal and external users to share knowledge, technique, and unique expertise - Process 90% of ticket submissions.

Suwanee, Georgia

It was a privilege to have the experience of being an Intern with QTS. I was able to see what a phenomenal company QTS is and gained respect for their mission and values. As an Intern at Quality Technology Services, I learned the importance of being the core of QTS. The Operations Service Center gives hands on experience with all aspects of QTS. In the.

Cumming, Georgia

Student Fieldwork - Occupational Therapy Assistant- Observed/participated in evaluation, treatment process, and discharge planning - implemented patient’s individualized treatment plan as established by the OT. (Average caseload: 10 patients)- Applied therapeutic techniques in such areas as, but not limited to: muscle strength, coordination, endurance.

Flowery Branch, Georgia

Student Fieldwork - Occupational Therapy Assistant- Observed/participated in pediatric evaluation, implementing developmentally appropriate treatment with home/school carry-over. (Average caseload: 15 children)- Provided treatment to children with a wide variety of disorder areas, including, but not limited to: Autism Spectrum Disorders, Developmental.

Greater Atlanta Area

Student and Intern - Enrolled in a rigorous one-year information technology program that provided an opportunity to intern with a top level corporation.- Successfully completed seven weeks of college coursework in technology (hardware and software), business communications and professional development.Accomplishments:- Earned college 18 credits from.

Associate Of Science - As, Computer And Information Sciences, General

Cyber Security

Associate Of Science - As, Occupational Therapist Assistant

Computer Science

Computer Science