• Onboarded employees and contractors by creating the accounts, assigning security roles, folder access and application access. • Terminated access for all terminated users• Provisioned & Deprovisioned user access in SailPoint IIQ and Active Directory • Provisioned and Deprovisioned user’s access in applications like Coupa, Saleslink, NTT, WebEx, Image Right, Jira, Confluence, Work Otter, Azure, and Adobe Acrobat Pro• Create Security Badges and Visitor passes for Employees & Contractors• Complete the Security Quarterly Access Reports (QSAR) such as Open System, FAST and LifeSys• Assigned access to user accounts in MS Exchange Online• Created Security groups and Distribution groups for users• Utilized CyberArk to record sessions, store privileged account credentials, and as our MFA• Created Security groups to give users CyberArk access• Utilized PowerShell to run scripts• Utilized MS Teams for our team chats and meetings• Extended all contractor accounts within Active Directory • Performed Employee/Contractor name changes, title changes, department changes etc. • Resolved Incidents and Service Requests through ServiceNow

• Provisioned & Deprovisioned user access in SailPoint IIQ and Active Directory • Created Security groups and Distribution groups for users• Resolved Incidents and Service Request though ServiceNow• Provisioned and de-provisioned users’ access in multiple applications: Mainframe, Beyondtrust, BNY Mellon, JP Morgan, CRM, Azure, etc. • On-Boarded new hires by assigning security groups, folder access and application access.• Utilized MS Teams for our team chats and meetings• Utilized ServiceNow for our ticketing system

• Created Security groups and Distribution groups for users in Active Directory • Provisioned access for SOX servers• Provisioned and de-provisioned users’ access in multiple applications: TwoFour CE, Murex, Mindflash, Bloomberg, CashPro – Bank of America, Huntington Bank, Jira, Confluence, Zoho, NEO, Mindflash, Salesforce, Azure, MS Exchange, Active Directory etc.• Created O365 Mailboxes and provided users with access to the mailbox• On-Boarded new hires by creating their accounts, assigning security roles, folder access and application access. • Off-Boarded users by terminating access to all applications, mobile devices, and security groups• Onboarded and Off-boarded users using AD Manager Plus, Active Directory and PowerShell• Resolved Incidents and Service Requests through Fresh Service & ServiceNow• Utilized CyberArk to record sessions, store privileged account credentials, and as our MFA• Created Security groups to give users CyberArk access• Utilized Oracle for work performance reports and timesheet completion• Utilized MS Teams for our team chats and meetings• Utilized Zoho and Active Directory to create Service Accounts

• Collated with Senior management to develop a secure and reliable onboarding process• Trained developers on IAM processes and onboarding processes• Created CyberArk permissions within One Identity Manager• Utilized CyberArk - PAM to record sessions, store privileged account credentials and log into privileged applications• Monitor OIM Dashboards to ensure we are adhering to all Security Controls• Monitor all Varonis and Splunk alerts• Managed and Monitored the ServiceNow ticketing system to adhere to security controls• On boarded new applications like DocuSign and ServiceNow• Utilized MS Teams for our team chats and meetings• Provisioned and de-provisioned users’ access in the following applications: OIM, RSA, Active Directory, Active Role, Lawson, RSA, GFX, CRM, TripWire, Ploypaths, Ultimate Edge, ReConNet, AppDynamics, SiteFinity, MarkitWire, Watchdog, Mimecast, Heat, LMSLend, MS Exchange, Azure etc.• Utilized Citrix Receiver to properly stage user accounts• Utilized SQL Server 2017 to create reports• Manual QA testing of the OIM (One Identity Manager) application• Utilized Adobe Plus & Adobe Acrobat pro to scan the Security signature forms • On-Boarded new hires by creating their accounts, assigning business roles, and managing the user’s access • Off-Boarded users by terminating access to all Bank applications, mobile devices distributed by the Bank etc. • Created and maintained IT Security Procedures and developed new standards for the Bank• Utilized Remedy and Service Now as our ticketing system.• Distributed RSA Tokens daily to external bank users• Administer security requirements for all assigned applications and participate in security reviews/audits • Maintain, track, and monitor comprehensive documentation, inventory control, and maintenance records concerning all assigned systems including Standard Operating Procedures, operating records and problem logs to ensure timely resolution/SLA.

• Responded to customer inquiries and assisted in troubleshooting and resolving challenges• Utilized Salesforce to log all requests, cases and activities including documentation of special requests customizations • Work independently as well as in a team environment• Documented feedback from customers

• Took around 50 calls a day from CPS staff and parents regarding computer related issues• Changed and reset customers passwords using Active Directory• Walked the customer step by step through the troubleshooting process• Documented the troubleshooting steps in our ticketing system (Service Now)• Managed queue to ensure that open tickets were closed in a timely manner. • Trained teachers, office clerks and principles on multiple applications within the CPS systems like SIM, CIM, SSM, Gradebook etc.• Enrolled students in the Illinois State Board of Education system (ISBE) • Created new hire and training materials

• Took around 50 calls a day from CPS staff and parents regarding computer related issues• Changed and reset customers passwords using Active Directory• Walked the customer step by step through the troubleshooting process• Documented the troubleshooting steps in our ticketing system (Service Now)• Managed queue to ensure that open tickets were closed in a timely manner. • Trained teachers, office clerks and principles on multiple applications within the CPS systems like SIM, CIM, SSM, Gradebook etc.• Enrolled students in the Illinois State Board of Education system (ISBE) • Created new hire and training materials