Desiree Aceves Email & Phone Number

Springfield, Mo, Us

Springfield, Missouri, United States

- Collaborate with a team of developers to build modern and responsive web applications using best practices- Built semantically structured full stack web applications- Applied agile methodologies like SCRUM for project management

- Manage email and telephone requests/complaints expeditiously and politely to 60+ clients daily.- Demonstrated proven track record for de-escalating conflicts and providing solutions with care.- Onboard, lead, and train representatives to ensure they learn materials/software and meet company expectations.- Reviewing and evaluating the effectiveness of initiatives and communications strategy to help improve customer satisfaction and retention.- Improved customer satisfaction and retention by 5% using data-driven strategies.- Managing, overseeing, and collaborating with a team to create and implement goals to solve issues and efficiently execute program endeavors and crisis response initiatives.- Streamlining and improving communication standards, guidelines, and processes. - Meet and exceed customer satisfaction numbers daily.

Missouri, United States

- Manage customer inquiries via phone and email regarding orders and account information politely and efficiently.- Collaborate and provide direct support to supervisor in the development of materials to promote strategic communication and marketing.- Assist more than 40 international customers daily, offering product and service information to improve customer experience. - Resolve customer complaints with patience and attention to detail.- Executed new onboarding/training techniques and ideas to ensure new hires obtain learning objectives.

Springfield, Missouri, United States

- Address and manage guest concerns or complaints swiftly and thoroughly to improve service.- Train and lead incoming waitstaff on effective communication, operations, and conflict resolution.- Increase guest satisfaction and experience aligned with brand standards.- Procurement and implementation of methods to improve service and team performance to boost business sustainability.- Resolve employee conflicts and enforced staff performance and service standards to deliver consistent and positive guest experiences.- Communicate and report strategic organizational and guest relations strategies to management.

Bachelor'S Degree, International/Global Studies

Bachelor'S Degree, Modern Language